Not Working or Shipping Manager Database Damaged Error in QuickBooks Point of Sale

In this article read causes and how to fix shipping manager database damaged error in QuickBooks Point of Sale or shipping manager not working issue. You received with a error message i.e.

The shipping manager database is newer than the shipping manager on this PC

But there can be times when you may report that the shipping manager not working in your QuickBooks Desktop Point of Sale then below is how you would be troubleshooting.

An accounting program like QuickBooks is convenient not only because of its capabilities in managing finances but because of its flexibility to be used anywhere. It is no longer limited to a single industry but is being widely used everywhere. In fact, you can power up QB by integrating the program with certain 3rd applications.

Reasons for Shipping Manager Database Error in QuickBooks POS

If you are already using the add-on to manage your shipping business and if the shipping manager database app is not working for some reason then you will see an error like.

  • You may be accessing the shipping manager from the clientโ€™s workstation.
  • You may have corrupted the database.
  • QuickBooks may be at fault.
  • Not using most recent Shipping Manager.

How to Fix Issue Shipping Manager Database Damaged or Not Working into QuickBooks Point of Sale

If you are facing a QuickBooks shipping manager database won’t open error while working on QuickBooks Desktop then follow the steps given below.

Total Time: 25 minutes

Step 1: Log out and Close QuickBooks

๐Ÿ”น The very first thing you would need to do is log out from the application.
๐Ÿ”น If you are already using QuickBooks, then closing the program is recommended.

Step 2: ย Change/Rename the Shipping Manager Folders

๐Ÿ”น Now head over to the below-given path and Change the name of the folder.
๐Ÿ”น If the folder is named like XYZ then replace it with XYZOLD.
๐Ÿ”น This will help you identify between Old and New folders.
๐Ÿ”น Here is a path to find the Shipping Manager folder:
โ— Head over to your C drive,
โ— Double click on the Program Files,
โ— Now choose the company file and click over the Intuit folder,
โ— Here is where you will see the Shipping Manager folder.
โ— Rename the folder by placing OLD at the end.
๐Ÿ”น The QuickBooks Point of Sale needs to be repaired
๐Ÿ”น Then Restart your Computer/PC/Desktop/Laptop.
๐Ÿ”น Click Shipping Manager settings from the Point of Sale menu
๐Ÿ”น Enter your shipping manager account information again.

Step 3: Run the Installation Wizard

Here you will need to run the repair tool, uninstall the program and then Re-install it. This will help you repair any error you are facing within the program. The way you can do this is by:
๐Ÿ”น Creating and securing your backup. If you are facing any issues while creating backup
๐Ÿ”น Once the backup has been secured, now from the Start menu, click on the control panel tab.
๐Ÿ”น Uninstall the program using the Programs tab.
๐Ÿ”น This you can do by clicking on the program named โ€œQuickBooksโ€ and choosing to uninstall the program.
๐Ÿ”น When the uninstall is finished, you will receive a message. Click OK and then Next.
๐Ÿ”น Finish the task.

Step 4: Reinstall QuickBooks Desktop Point of Sale

Uninstall QuickBooks Point of Sale

๐Ÿ”น Open the Run window (Press Windows + R)
๐Ÿ”น Enter Control Panel then click on OK
๐Ÿ”น Now, Select Programs and Features
๐Ÿ”น Choose your QuickBooks Desktop Point of Sale version
๐Ÿ”น After that select Uninstall/Change
๐Ÿ”น Follow all on-screen instruction

Reinstall QuickBooks Point of Sale:
๐Ÿ”น Go to the Downloads & Updates page
๐Ÿ”น Then, select the United States (US) or Canada as your country
๐Ÿ”น Choose product QuickBooks Point of Sale
๐Ÿ”น Now, Select QuickBooks POS edition and version
๐Ÿ”น Click on the Download button
๐Ÿ”น After QBPOS is downloaded, Open the QBPOS installation file
๐Ÿ”น Select Next on the wizard to start the installation process
๐Ÿ”น I accept the terms in the license agreement
๐Ÿ”น Enter your license and product number
๐Ÿ”น Select Install to begin the installation

For QuickBooks 2013
For QuickBooks 2015
For QuickBooks 2016
For QuickBooks 2018
For QuickBooks 2020

Step 5:

๐Ÿ”น Now that you are done with the installation process, open the program.

Setup QuickBooks Shipping Manager Account:

Use Shipping Manager

Shipping manager is one such program that can boost your performance. Today people are using QuickBooks to manage their businesses which include.

Thus, it is no longer industry-specific. In fact, you might get confused on choosing the platform but you will never run out of options, such is the beauty of the program.


As said already that you can use QuickBooks in highly productive ways and to do so, you would need to use add-ons. They are little plugins of codes that add to the functionality of your program. Shipping manager is one such app that you buy as an add-on to manage your shipping business.

When you are all done then you should face no issues now. But if you still see the same error again QuickBooks shipping manager not working and QuickBooks shipping manager won’t open then there must be some issue going on with your QuickBooks account.

Itโ€™s better to contact QuickBooks point of sale Consultant toll-free number than to keep on experimenting yourself, which might, later on, leave you in trouble.


  • How does QuickBooks Shipping Manager help you?

    You can process shipments and print FedEx, UPS, and USPS labels from within QB using QuickBooks Shipping Manager. You can also arrange pickups and keep track of packages in QuickBooks. The customer address details from your QuickBooks Invoice or Sales Receipt forms are pre-filled on the shipping labels by the Shipping Manager. Shipping Manager is already built into your QuickBooks software and you can sign up for Shipping Manager through your QuickBooks software and start using it right away.

  • How do I Set up a QuickBooks Shipping Manager for FedEx in QuickBooks Desktop?

    โ— Go to the File menu >> Shipping >> Ship FedEx Package
    โ— Select the option โ€œI agree to terms and conditionsโ€ after reading the End
    โ— User License Agreement and then select Next
    โ— After that, enter the information related to the account
    โ— Next, configure the printer settings, and additional printer settings will be available after the setup is done
    โ— Once done then select the Next tab
    โ— After the account is configured completely, you have to select the Finish tab
    โ— And you are all set to proceed with the shipment process.

  • What are the steps involved in turning on the Shipping Manager Service in QuickBooks Point of Sale?

    However, the QB Desktop POS only works with UPS and you can turn on Shipping Manager with the help of the below steps:

    โ— Go to the File menu >> Preferences >> Company
    โ— Select the General from the left menu and then choose the option โ€œI want to record shipping addresses on sales receiptsโ€
    โ— Again from the left menu, select Sales >> Shipping and then select the โ€œUse QuickBooks Shipping Managerโ€ option
    โ— Now, in the Shipping Providers list, add, or remove the service or providers
    โ— In the end, select the Save button.

  • Is it possible to track the shipments via QuickBooks?

    Yes, you can easily track shipped packages through QuickBooks.

    โ— You just need to go to the File menu and then click Shipping.
    โ— After that, click on the FedEx Shipping Options, UPS Shipping Options, or USPS Shipping Options (select as you desire).
    โ— For QuickBooks POS users, click on the Point of Sale menu and select QuickBooks Shipping Manager.
    โ— After done with that select Track or Cancel a Shipment.
    โ— Now, you are required to highlight the line item and click on the Track button.

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