QuickBooks Unable to Send Email

This article will give you the solution on how to resolve the QuickBooks unable to send Email to Outlook issue. QuickBooks have made life easier for business owners with its various features and functions.

While the software is user-friendly there are also at times glitches that the user faces, just like when QuickBooks is unable to send Emails. But the glitches like such should not stop you from using QuickBooks. The program helps you in sending emails directly from the software via attaching reports, invoices, and other docs and sending them to their clients, customers, suppliers, etc.

So once you decide to start using QuickBooks for mail there are several options for setup email like web Mail, Outlook with QuickBooks. But as discussed already that there certain issues that people face at times.

Causes QuickBooks Unable to Send Emails

This error occurs when you try to send mail to Outlook with QuickBooks. The cause of the error can be due to any of the following reasons.

• Email preferences had been set up incorrectly
• The DLL file is flawed
• QB running as administrator
• Installation of the QuickBooks is improper
• Outlook has been installed improperly
• Outlook is open in the background while you are trying to email through QuickBooks.

Troubleshooting: QuickBooks Unable to Send Email to Outlook Error

If you’re having trouble sending an email through QuickBooks, there may be a problem with your email account. If you encounter the QuickBooks is unable to send your email to Outlook” error in QuickBooks Desktop, don’t worry.

Follow these steps systematically to resolve the problem and enable email functionality within QuickBooks.

Step 1: Adjust Administrator Privileges

• Close QuickBooks Desktop then Open the Windows Start menu.
• Search for “QuickBooks” and right-click on the QuickBooks icon, then choose “Open file location.”
• Right-click the QuickBooks.exe file in the folder and select “Properties.”
• Go to the “Compatibility” tab.
• Uncheck the “Run this program as Administrator” option. If it’s grayed out, click “Show Settings for All Users” to enable it.
• Click “Apply” and then “OK.”
• Reopen QuickBooks and send a test email or transaction. If the error persists, proceed to Step 2.

Step 2: Adjust Email Preferences in QuickBooks

• In QuickBooks, select the “Edit” menu and then “Preferences.”
  • If you use Microsoft Outlook with Microsoft Exchange Server, open and sign in to Outlook before proceeding.
• Choose “Send Forms” from the menu, then navigate to the “My Preferences” tab.
• Select “Outlook” as your email option and click “OK.”
• Send a test email from QuickBooks. If the error persists, toggle your preferences.
• Repeat the above steps, but this time choose “QuickBooks E-mail or Webmail” in the “My Preferences” tab, then click “OK.”
• Reopen QuickBooks and send a test email or transaction. If the error continues, proceed to Step 3.

Step 3: Check Internet Explorer Email Preferences

• Close QuickBooks then Open Internet Explorer.
• Select “Tools,” then the “Settings” menu, and finally, “Internet options.”
• Go to the “Programs” tab, then click “Set Programs.”
• Choose “Set your default programs” and select your preferred email service.
• Click “Apply” and then “OK.”
• Close Internet Explorer.
• Reopen QuickBooks and send a test email or transaction. If the error persists, proceed to Step 4.

Step 4: Repair MAPI32.dll (Advanced Users)

Before proceeding, ensure you’re confident in computer operations or consult an IT professional.

• Restart your computer.
• Open Microsoft Word and create a new document.
• Go to the “File” menu, then “Send,” and choose “Email as PDF Attachment.”
• Attempt to send a test email. If you can’t send an email from Microsoft Word, contact Microsoft Help and Support for Outlook-related issues.
• If you can send emails from Word but not QuickBooks, follow these steps to repair MAPI32.dll:
  • Close all open programs.
  • Open File Explorer.
  • In the search bar, type C:\Windows\System32.
  • Find and open “Fixmapi.exe” and follow on-screen instructions to run the repair.
• After the repair, restart your computer.
• Reopen QuickBooks and send a test email or transaction. If the error persists, proceed to Step 5.

Step 5: Reinstall QuickBooks

Follow the steps to reinstall QuickBooks Desktop. If the error still occurs, consider seeking assistance from Microsoft or an IT professional for Outlook-related issues.

Fix the QuickBooks is Unable to Send the Email Caused by Antivirus Restrictions

Your antivirus program may be preventing the emails you send from QuickBooks if you see this error message: Your antivirus has blocked outgoing emails, thus QuickBooks is unable to send the email. Just give QuickBooks the right permissions, that’s all. Either manually change your system permissions or update the settings in your antivirus program.

Step 1- Change your system permissions

To give the appropriate access to QuickBooks, you can change your INI system file.

• Begin by opening QuickBooks Desktop.
• Then you have to click F2 then F3 will used to launch the Tech Help window.
• Then you have to go to the Open File tab.
• Locate QBW.ini and choose it from the list. Then you have to select Open File next. The file will open in Notepad as a result.
• Create a new line at the end of the text in Notepad. Put [QBWEBMAIL]CUSTOM_CERT_ENABLE=1 in there. reach the line.
• Now click on File and then click on Save. Next, you have to close Notepad.
• Close QuickBooks and reopen it.

Step 2- Modify your antivirus settings

Your antivirus program can unintentionally block QuickBooks.

• Verify the list of blocked files in your application (sometimes called your “quarantine”). You have to be sure that QuickBooks has the right permissions.
• You have to look up specific steps that how the setup permissions in your antivirus program for how to set up permissions. You can also click on the links if you use McAfee or Norton.
• Email filtering features are also available in some programs. You might want to turn off this feature.

If you still face issues and still complaining about QuickBooks being unable to send Emails, then you can always get in touch with our Ask for Accounting QuickBooks error consultants helpdesk now.

Frequently Asked Questions