When you try to print from Sage 50, an error message pops up on your screen stating, Sage 50 form printing cancelled because of a printer error when trying to email statement/DD payment/ and many more.
At other times, you face the same error when you try to print a Sage 50 form or when trying to send an email. No matter what your error message is, in the end, you are unable to print anything.
Receive a message box.
"Print Cancelled" or "Unable to print or email"
There are several methods through which the printing problem can be resolved easily.
Method 1: Remove any Unused Printer
- Go to Setup and remove any Unused printers that are there.
Method 2: Select PDF or XPS Document Writer for an alternative printing method
- Go to Setup and then to Reports and Forms.
- Change the option of printing from your selected Printer to any other printer.
- You can also select a PDF or XPS document writer as an alternative printing method.
- Check if the printing is possible now.
- If the issue persists, change the selected option to the original Printer.
Method 3: Restart the Computer
- Reboot your computer system.
- Check if you can print now.
- Still seeing the “Sage 50 form printing canceled because of printer” error message, then give us a call or try the method below
Method 4: Use the Sample Company to Print
- This is how you open the sample company:
- When Sage 50 starts, opt for the company window (Welcome Window is Enabled)
- Launch Sage 50, and you will see five options in front of you in the welcome window.
- The first option would be Open Sample Company, select it.
- Hit OK, and the sample company will open up.
When Sage 50 starts, opt for the company window (Welcome Window is Disabled)
- Launch Sage 50.
- You will see the Sage 50- Open Company window. From there, you can choose a company to open.
- After selecting Universal, hit OK to open the sample.
- There will be a sample company main window; now enable Select Company Window at Startup.
- Go to the main screen and click View to ensure that a checkmark on Select Company Window At Startup is available.
- So the next time you launch Sage 50, you will be able to see the window with 5 company choices.
- Once enabled, use Sample Company and proceed to print.
Method 5: Start Sage 50 with Administrator Login
- Go to the home screen, right-click Sage 50, and start it with Administrator rights.
- Ensure that the form prints now.
Method 6: Change the directory and file name to match the Printer Form Settings
- Go to Setup and then to Reports and Forms.
- Select the form that you want to print.
- Go to Email Form Settings and change the directory and file name to match the Printer Form Settings.
- Hit ok and ensure that the form prints now.
Method 7: Select the Default form concerning the E-mail Form Setting
- Go to Setup and then to Reports and Forms.
- Select a different default form concerning the E-mail Form Setting.
- Try to email once more. If the issue is resolved, then it means that one of the default form files is damaged. You have two choices:
- Go for a new default form file to be able to email.
- Uninstall Sage 50 and reinstall it to have an undamaged copy of the old default form file.
One of these methods should resolve your Sage issue for good. If you face any problems while going through these steps, you can get in touch with our customer service to help you resolve your error. We have a thoroughly seasoned team of experts at our help desk. You can give us a call at our toll-free helpline to get in touch with our Sage 50 consultant. They are available throughout the day to help you out with the issue. We serve Sage 50 users from across the world. Thus, if still getting the same error, then connect with us now.
Download Infographics to Fix Sage 50 Form Printing Cancelled Because of Printer Error
Frequently Asked Questions
Start by making sure your printer is properly connected, turned on, set as the default printer, and visible in Windows. Also, verify that you can print from other programs to rule out hardware issues.
Printing issues often occur if printer drivers are outdated or incompatible. Update or reinstall the printer driver using Device Manager, making sure you are using the latest version recommended by the printer manufacturer.
Insufficient user rights can cause printing to fail. Right-click the Sage 50 icon and select “Run as administrator” to give the application the necessary permissions to access form files and printers.
Errors with PDF forms or email can stem from issues with the Sage PDF Converter or Amyuni Document Converter. Update or reinstall the PDF converter, and make sure both Sage 50 and your email program are running with administrator privileges.
- Reset the default printer in Windows (set a different printer as default, then change back).
- Reinstall the printer completely.
- Exit Sage 50, then relaunch and attempt to print again.
- If problems persist, try reinstalling Sage 50 itself or recreating the form that failed to print, as corruption in the form file can also cause this error.
