How to Use the Connectivity Tool in QuickBooks Point of Sale

In this article, read how to download, install, and use the connectivity tool in QuickBooks Point of Sale. This is a utility that helps users troubleshoot various issues that usually occur while using the application. It especially repairs those errors that arise with the server connectivity.

If users are wondering how to connect QuickBooks POS clients to the server, don’t fret this ultimate post can help you. Just read this post completely to explore more about the QB POS connectivity tool and how to use it for error resolutions.

Table of Contents

Issues can be Resolved Using the QuickBooks Point of Sale Connectivity Tool

Users can utilize the QuickBooks Point of Sale Connectivity Tool to fix the below-listed issues or situations. These include…

Connection wizard issue in QBPOS
Multi-user issues in QuickBooks Desktop POS
When a technical error prevents you from accessing the QB POS program.
Issues when connecting to server QuickBooks POS client.
QBPOS error message 180063
Connectivity tool to start the database service.
The QuickBooks Database Manager Service does not run or may get damaged, which is an essential tool for connecting QuickBooks to the server application.
Sometimes, for other security reasons, it could be your Firewall or Internet security settings or third-party firewall restrictions that may prevent QuickBooks POS.

How to Download and Use Connectivity Tool in QuickBooks Point of Sale

QuickBooks Point of Sale connectivity tool allows users to get rid of various perplexing issues with the help of this tool and work efficiently with your QuickBooks POS. Moving further, you need to download and run the connectivity tool in QuickBooks Point of Sale by following the below steps.

Step 1- Restart QuickBooks POS

Initially, press the Windows key + R from the keyboard to open the Run Command.
Next, type services.msc in the open search field and then press Enter.
Now, look for the QBPOS Database Manager vXX (the latest released version available) from the services lists.
Once find the service then right-click on it and select “stop”.
Make a note that the service status should be STOP.
Finally, restart or simply click on start.

Step 2- Create a copy of the Company File

Firstly, press the Windows button from your desktop and open the computer window.
Navigate to the location in the left windows:
C:\Users\Public\Documents\Intuit\QuickBooks Point of Sale vXX (latest version).
Now, select Copy by right-clicking on the Data folder.
Select the Paste option by right-clicking to a suitable location on the desktop.

Step 3- Download the Test Connectivity Tool

The very first, download the QBPOS connection tool.
- Download QuickBooks Desktop Point of Sale 19.0
- Download QuickBooks Desktop Point of Sale 18.0
Next, save the folder/file in the following location:
- For 64-bit: C:\Program Files (x86)\Intuit\QuickBooks POS XX.
- For 32-bit: C:\Program File \Intuit\QuickBooks POS XX.
In the end, click on the Run button to troubleshoot the error once the download completes.

Run Test Connectivity Tool after Downloaded

When using QuickBooks POS, such as a weak Internet connection, or when folder permission and network sharing are not enabled, multiple reasons may cause issues. The Tool displays some of the information associated with your system and how it affects the ability of POS to open.

TCP/IP Protocol	It displays Enabled. If it doesn’t show then look for the troubleshooting TCP/IP Protocol.
QB Point of Sale Install Type	It shows “Server Workstation” if this is your primary installation. If Client Workstation is shown, Reinstall Point of Sale as a workstation server again.
3rd Party Firewall Status	This shows “Not detected” unless you have enabled some other firewalls. If it displays detected, don’t configure your internet security software to block the point of sale. See the POS firewall configuration for a list of all that is required to allow Point of Sale access to properly open.
QB POS Database Service Status	It must show “Running”. If it doesn’t show, close all programs, restart your computer, and try again to run the tool.
Windows Firewall Status	This should show the “Needed QBPOS Application Exceptions defined in green in Windows Firewall”. If it is in red, see Opening a port to configure the firewall for the Point of Sale.
QB POS Database Information	The last opened Point of Sale (POS) file resides in this tab. If Start Status shows something other than Completed, then press Look Up Error Messages for steps to fix startup problems.
Ping Computers on the Network	You can use this to see the network of other computers. The best use of this is on a client workstation to verify the server access.
Look Up Error Messages	Use this kind of solution to startup issues that are listed under Startups Status.
View Complete Database Log	A highly technical log detailing the Database activities of POS (Point of Sale). It is useful with a service agent or network technician while troubleshooting.
Verify Again	Users can use this to refresh the Tool after making changes in the settings on the system.

Step 4- Troubleshooting TCP/IP Protocol

Press the Windows Start button from the keyboard.
Next, type, Control in the search bar and press the Enter key.
Now, click on the “Network and Sharing Center”.
Along with that, select the “Manage Network Connections” option.
Once you’re done with that, select Properties by right-clicking on any enabled “Local Area Connection”.
Make sure that you have selected TCP/IPv6 and TCP/IPv4 Internet protocols from the networking tab.
If you have already selected then clear the checkboxes and you need to reselect them and then hit the Ok button.
If you have not selected them yet then select both of them and then click on the OK button.
In any case, if the above-mentioned internet protocols are not listed then consult a technician or any other network technical experts to correct this issue.

Step 5- Firewall Configuration for QuickBooks Desktop Point of Sale

If a firewall blocks communication between server and client workstations, Point of Sale QuickBooks configures the firewall for you automatically. However, there are times when a manual configuration is needed. The following processes can be disrupted when protection programs block QuickBooks Desktop Point of Sale Ports.

Database Server Manager: Ability to connect and record transactions/changes to the company file.
Electronic Funds Transfer: Intuit Merchant Services credit card processing.
Intuit Entitlement Service: Product license and user validation.

Point of Sale Firewall Ports

Port	Port Numbers
TCP (Incoming)	8443, 8035, 8040, 8036, 46228, 8024, 8025, 46216, 46220, 46225, 2638, 46203, 443
UDP(Outgoing)	8035, 2638, 3036, 8024

Default Ports for the Executable Files

Here are some of the default ports that users can check while downloading the Tool that includes: 8443, 46203, 8024, 2638, 46204, 8025, and 443.

File Locations

File	Location
DataImporter.exeQBPOSShell.exe (v10 & higher)Eftsvr.exe (v9 &lower)DataImporter.exe	32-bit: C:\Program Files\Intuit\QuickBooks POS XX\ 64-bit: C:\Program Files (x86)\Intuit\QuickBooks POS XX\
QBDBMgrN.exeQBDBMgr.exeQBPOSDBService.exe	32-bit: C:\Program Files\Intuit\QuickBooks POS XX\DatabaseServer\ 64-bit: C:\Program Files (x86)\Intuit\QuickBooks POS XX\DatabaseServer\

Steps to Configure Windows Firewall

Firstly, press the Windows + R key from the keyboard to open Run Command.
Next, type Control in the search box then hit the OK button to open the Control Panel.
Now, set the “View by” to small icons.
Select and click on the Windows Firewall option.
Choose Inbound by selecting the Advanced Settings.
When you’re done with that, click on the New Rule.
Hit the “Next” button before selecting the “Port” button.
To proceed further, enter the port numbers and then hit the Next button.
Now, choose the Allow Connection and then select the Next button.
Enter the appropriate Firewall Rule such as POS.
At last, hit the Finish button.

So, the above information is the complete guidance about the QuickBooks Point of Sale Connectivity Tool and gives you a clear understanding of the Tool. By following the above-discussed steps, you are easily able to download and use the QuickBooks Desktop Point of Sale connectivity tool. In case, you have trouble with any of the above-mentioned steps then it is suggested you seek assistance from the QuickBooks POS consultant team by dialing the toll-free number.

Connectivity Tool for QuickBooks Desktop Point of Sale