How to Resolve QuickBooks Error 15311?

QuickBooks users may encounter errors in the 15xxx series, which are often related to company files. One such error, QuickBooks Error 15311, can be frustrating for users. In this article, we’ll discuss the possible causes of this error and the best steps to fix it. Additionally, you can contact QuickBooks support for professional assistance if needed.

When QuickBooks Payroll Error Code 15311 Occurs?

QuickBooks Payroll error code 15311 typically occurs when users are unable to properly refresh the QuickBooks application. This error can occur while setting up the application, while other QuickBooks software is running, during a Windows startup or shutdown, or while installing QuickBooks accounting software.

You might see the following error messages on your screen:

“QuickBooks update cannot be completed successfully” and “Cannot connect to QuickBooks Payroll.”

Why Do QuickBooks Error 15311 Appears?

Here’s what might be causing this error:

• QuickBooks was installed partially or was not installed correctly.
• There is a virus, malware, or other harmful software on the computer.
• Some Windows files were deleted by mistake or by malware.
• The QuickBooks files or installation are corrupt.
• There is damage to the Windows registry file.

Other reasons for QuickBooks Error 15311 include:

• The download file for QuickBooks is corrupt.
• The software wasn’t installed fully.
• A virus has affected QuickBooks files or the software.
• Some files in QuickBooks are missing.
• A program deleted QuickBooks-related files.
• The Windows registry has been corrupted.

Steps to Fix QuickBooks Payroll Error 15311

Here are some steps to fix QuickBooks Payroll Error 15311:

Solution 1: Install a Digital Signature Certificate

• Press the Windows key and type “QBW32.exe” in the search box.
• If you can’t find it, click “More Results.”
• Click on the “Computer” icon that appears.
• Search for “QBW.exe” which is an application.
• Right-click on “QBW3.exe” and select “Properties.”
• Click on “Digital Signature” and check if “Intuit Inc” is listed.
• Click on “Details” and then “View Certificate.”
• Click “Install Certificate” and follow the steps until you reach the “Finish” button.
• Click “Finish” and restart your computer. Open QuickBooks to see if the error is still present.

Solution 2: Configure the Browser Settings for QuickBooks

Make sure Internet Explorer is your default browser before starting.

• First of all, you have to make Internet Explorer or Microsoft Edge the default browser for QuickBooks and your System.
• Then check the date and the Time of your system.
  • Now double-click on the time that is displaying to open it.
  • After that, a window of time and date opens up.
  • In this, you have to verify the information is correct and up to date.
  • Do make the changes if required.
• Also, check the strength of the Cipher.
  • For this open the Intuit website.
  • Then press the Alt key from the keyboard.
  • Now in the appeared menu, go to the File menu and click on it.
  • From the further options click on Properties.
  • Then a Properties window opens up.
  • In this, click on the connection and then check the number before the Bites Encryption.
  • Then you have to update the settings of the browser.
  • Now, select the Tools option.
  • Then click on the Internet option.
  • After that, in the General tab.
  • Click on the Temporary Internet file.
  • Now you have to click on the Delete option.
  • In the Connection tab, select the LAN settings.
  • Open the Advanced tab.
  • In this, check for the SSL 2.0 and SSL 3.0 that are selected.
  • If yes then unselect the option of Publisher’s Certificate.
  • Now check for the TLS 1.2 that is not marked by scrolling down in the Advanced tab
  • If it is selected then unselect it.

Solution 3: Manually Fix the QuickBooks Error 15311

If the above steps don’t work, manually fixing the error is recommended. Follow these steps:

• Make sure the QuickBooks subscription is active.
• Update QuickBooks desktop to the latest version.
• Check if the payroll service key is correct.
• Go to the “Employees” tab and click on “My Payroll Service.”
• Click “Manage Service Keys” and then “Edit.”
• Verify the key is correct.
• Click on the next tab and then the finish tab.
• Restart your computer.

Solution 4: Uninstall QuickBooks Desktop Entry

Uninstalling the QuickBooks desktop entry can help eliminate the issue. Follow these steps:

• Move the cursor to the bottom left of the screen until the Start menu appears.
• Right-click to open the Start menu.
• Choose “Programs and Features.”
• Search for “QuickBooks Error Code 15311” in the new window.
• Click on the QuickBooks-related entry.
• Select “Uninstall/Change” and complete the uninstallation process as shown on screen.
• Solution 5: Update Windows

Solution 5: Update windows

Updating Windows to the latest release may help fix the issue. This update can resolve system errors, remove bugs, and provide new features. Follow the required steps to update Windows.

Final Note!

If you’re still experiencing QuickBooks Error 15311, you can contact our 24/7 QuickBooks Payroll support team at +1-800-865-4183. Our team consists of skilled and experienced QuickBooks professionals ready to help you resolve any issues quickly and accurately.

Frequently Asked Questions