Troubleshoot QuickBooks Error 80070057 | Fix Guide

Are you experiencing QuickBooks error code 80070057 when opening a QuickBooks company file? Often, when you try to open a QuickBooks company file, this error occurs and causes your QuickBooks software to suddenly close, sometimes even crashing. The most common cause of this error is a communication problem between the file and the server or network. This problem can have several causes, which we’ll discuss in more detail later.

When this error occurs, the system displays a message like this:

80070057: The parameter is incorrect

or

Error status: 80070057 The parameter is incorrect, or you don’t have sufficient permissions

What Causes QuickBooks Error 80070057

Some possible causes of QB error 80070057 are:

• Damaged network data (.ND) files: These files store information about QuickBooks company files when used in multi-user mode. They help the software identify which database server to use. If these files are moved or deleted, they may become unreadable, leading to error 80070057.
• Incorrect firewall or internet security settings: If your system’s firewall or security software is incorrectly configured, it may block communication between QuickBooks and the database server, causing this error.
• Trying to open a company file from a shared folder: Only the server or host computer should have access to these files, which can lead to permissions issues and error 80070057.
• Antivirus like BitDefender is blocking specific ports: BitDefender may block ports used by QuickBooks on certain versions.

These ports are 56728 for 2018, 56727 for 2017, and 56726 for 2016. BitDefender may block these by default.

Fix QuickBooks Error 80070057 (The parameter is incorrect)

If you see Error 80070057 when opening your company file, follow these steps to fix the error.

Solution 1: Open your company file correctly

To avoid the error, open the file correctly.

• Start QuickBooks Desktop.
• Choose the company file.
• Click Open.

Solution 2: Run QuickBooks with admin permissions

Ensure QuickBooks has the right permissions.

• Close QuickBooks Desktop.
• Right-click the QuickBooks icon.
• Choose Run as administrator.
• If the file doesn’t open automatically, select the company file and click Open.

Solution 3: Move the company file to its default location

If the file is in a different location, move it to its default place.

• Close QuickBooks Desktop.
• Find the company file location.
• Right-click the file and copy it.
• Paste it in the default location:
  • :/Users/Public/PublicDocuments/Intuit/QuickBooks/Company Files.
• Start QuickBooks and select Find a company file.
• Choose Local Drives and search for the file.
• Select the correct file and click Open.

Note: If you’re in a multi-user setup, make sure the file is shared after moving it.

Solution 4: Run the QuickBooks File Doctor

• The QuickBooks File Doctor can fix common issues.
• Download the QuickBooks Tool Hub to use this tool.

Solution 5: Manually Fix Error 80070057

Step 1: Rename the .ND file

• Find the location of your company file.
• Locate the corresponding .ND file.
  • Example: MyCompanyFileName.qbw.nd
• Right-click the .ND file and choose Rename.
• Add .old at the end of the file name.
  • Example: MyCompanyFileName.qbw.nd.old

Note: You can proceed to the next step if using QuickBooks in multi-user mode.

Step 2: Run the QuickBooks Database Server Manager

• Download and install the QuickBooks Tool Hub if you haven’t already.
• In the tool hub, go to Network Issues.
• Select QuickBooks Database Server Manager. If QuickBooks isn’t installed on your server, you’ll be prompted to install it.
• In the QuickBooks Database Server Manager, click Start Scan if the company file folder(s) are shown. If not, browse to the file location and click Start Scan.
• Click Close.

Solution 6: Reconfigure BitDefender

• Open the BitDefender 10.0 menu and select the “Antivirus” option.
• Choose the “Custom level” icon and select “Exclude path from scan.”
• Go to the “New item” tab.
• Choose the “mapped drive” or “UNC path” feature, such as “Q:\”, to exclude the QB Company files.

Solution 7: Check the company file name extension

If you’ve tried all the previous methods and still have a problem, you can check the company file name extension.

Follow these steps carefully:

• Right-click on the company file and click on the Properties tab.
• Then click on the QuickBooks tab.

Important: Make sure to note the file extension shown in the filename field and the QuickBooks version listed as the last program that opened the file.

• Finally, click on the OK button.

Change the file extension

• To change the extension, create a new folder.
• Then copy the company file and paste it into the new folder.
• Right-click the new folder and click on the Rename option.
• Now, change the QB file extension to .qbm.
• Click anywhere on the screen to save the changes.
• Next, restore the portable file by opening QuickBooks Desktop.
• If you have any issues, rename the extension back to .qbb.
• Then open QuickBooks and restore the backup.
• If the file still doesn’t open, rename the extension to .qbx.
• To finish, open the QuickBooks Convert to an accounting copy feature.

Copy the company file and paste it to another folder on a flash drive

• Open the Windows Explorer by pressing the Windows + E keyboard shortcut.
• Then open QuickBooks.
• Go to the File menu, right-click, and select the New folder option.
• Copy the company file (QBW) from the flash drive and paste it into the new folder.
• Finally, open QuickBooks Desktop and open the new folder.

Solution 8: Set up firewall settings

Sometimes, the firewall and other security programs can cause problems with the software. To fix this, you need to configure the firewall settings.

Follow these steps:

• Add exceptions in the firewall.
• Follow the on-screen instructions or the firewall provider’s guidelines for changing the settings. This allows the software to send and receive data.
• The final step is to uninstall and reinstall the firewall, then check if the issue continues.

Solution 9: Clear up drive space

Junk files can build up and cause problems. When Windows updates, it often keeps old versions in a folder that takes up a lot of space. To check the available space on your system drive, follow these steps:

• Press Win + E to open File Explorer.
• Go to This PC.
• If you think the space is low, right-click the drive and select the Properties tab.
• Click on Disk Cleanup.
• Then click on Clean up system files.
• Check the Recycle Bin and Windows Update Cleanup options.
• Click OK.
• Select the Delete files option.
• This should help fix the issue to a large extent.

Solution 10: Sync the Windows Date and Time

If the Windows clock is not working correctly, it can cause problems like error 0x80070057.
Follow these steps to fix it:

• Click on the time in the Windows Taskbar to check the time and date.
• If there’s an issue, follow these steps:
  • For Windows 11: Press Win + I to open the Settings app, then go to Time & language and then Date & time.
  • For Windows 10: Right-click the Taskbar and select Adjust date/time.
• Make sure these options are enabled:
  • Set time automatically
  • Adjust for daylight saving time automatically
  • Set time zone automatically
• Click on Sync now.
• If the issue keeps coming back, there might be another technical problem.

Solution 11: Use the System File Checker

Windows has a built-in tool called the System File Checker that can check for damaged files.

Here’s how to use it:

• First, open an elevated Command Prompt by right-clicking the Start menu.
• Choose Command Prompt (Admin) or Windows PowerShell (Admin).
• Run the command: `sfc /scannow`
• This might take some time, so don’t close the Command Prompt window until the check is fully done. Once it finishes, you’ll get one of these messages:
  • “Windows Resource Protection did not find any integrity violations.” Your system doesn’t have damaged files, so try another fix.
  • “Windows Resource Protection could not perform the requested operation.” You need to restart the system in Safe Mode and try the command again.
  • “Windows Resource Protection found corrupt files and successfully repaired them.”

Look for System File Check Log

• Open an elevated Command Prompt again.
• Right-click the Start menu and choose Command Prompt (Admin), Windows PowerShell (Admin), or Windows Terminal (Admin).
• Run this command: `findstr /c:”[SR]” %windir%\Logs\CBS\CBS.log > %userprofile%\Desktop fcdetails.txt”`
• This will save the log details to a text file on your desktop.
• If the SFC process failed to fix some files, you might see lines like this in the log:
  • `2007-01-12 12:10:42, Info CSI 00000008`
  • `[SR] Cannot repair member file “Accessibility.dll” of Accessibility, Version = 6.0.6000.16386…`
• In this case, you can replace the corrupted file using the Command Prompt.
  • Open an elevated Command Prompt again.
  • Right-click the Start menu and choose Command Prompt (Admin), Windows PowerShell (Admin), or Windows Terminal (Admin).
  • Make sure you replace the file path and name with the info from the `sfcdetails.txt` file.
• Use the `takeown /f pathandfilename` command to take ownership of the file.
• Then run: `icacls pathandfilename /grant administrators:F` to give it permission.
• Finally, use the `copy sourcefile destinationfile` command to replace the file.

Solution 12: Run the DISM Command

The DISM command can help repair system files by downloading and restoring them.

• Open the Windows Command Prompt and enter: `DISM /Online /Cleanup-Image /RestoreHealth`.
• This might take some time depending on your system’s condition.
• After it completes, check if any files were fixed.
• Restart your computer.
• Also, run the `sfc /scannow` command again.

Solution 13: Fix Group Policy Interference

This solution is specifically for Windows 10 Home users. However, Windows 10 Pro users can adjust their Group Policy settings to stop updates from being applied.

Here’s how to do it:

• Press `Win + R` to open the Run dialog.
• Type `gpedit.msc` and press Enter.
• Navigate to System Configuration > Administrative Templates > Windows Components > Windows Update.
• Configure automatic updates to “Not Configured.”
• Restart your computer to apply the changes.

Solution 14: Update QuickBooks to the Latest Version

• Open QuickBooks and go to the Help menu.
• Click on “Update QuickBooks Desktop.”
• If you want to remove previous update files, select “Reset Updates.”
• Choose “Get Updates.”
• Click “Start QuickBooks Again.”
• Check if the issue is resolved.

How to Identify QuickBooks Error 80070057?

Here are signs of this error:

• You see the message: “The parameter is incorrect” when trying to access or modify the company file.
• The company file might crash or fail to open, especially in multi-user mode.
• You might have issues accessing or deleting company files due to insufficient permissions.
• Your system might freeze or slow down, which could indicate this error.
• If QuickBooks denies access to files, it shows the file permissions might be incorrect.
• Company files might become unreadable or corrupted due to issues with file extensions or locations.

Conclusion

QuickBooks error 80070057 can be a frustrating hurdle for users, often arising from permission issues, network problems, or file location changes. While we’ve outlined various solutions to tackle this error, complex cases may require expert assistance. Don’t hesitate to reach out to our dedicated team of QuickBooks error experts for personalized guidance.

Frequently Asked Questions