QuickBooks Error PS107: Causes & Payroll Fix Guide

QuickBooks is a popular accounting program that makes it easy to manage business operations and financial tasks. Many companies, both large and small, use it because it helps save money, time, and effort. Although QuickBooks has many useful features, users sometimes encounter issues that can cause problems.

One common issue is QuickBooks Error PS107, a payroll-related error. This error often occurs during payroll changes and can prevent the payroll process from working properly. This article will explain what the PS107 error is, why it occurs, and how to fix it. We’ll also provide tips to prevent this error from recurring and help ensure your QuickBooks desktop payroll runs smoothly.

What is QuickBooks Payroll PS107?

The PS107 error occurs when QuickBooks has trouble downloading or installing a payroll update. The error message typically reads.

“QuickBooks Error PS107: Payroll update did not complete successfully.”

This can be caused by incorrect payroll settings, network issues, or company file problems. This error is usually caused by file corruption or issues with the update process in the QB desktop environment. It needs to be fixed quickly to avoid payroll issues. To fix QuickBooks Error PS107, it’s important to identify the underlying cause and take the correct steps to correct it.

Possible Causes of QuickBooks Error PS107

Here are some reasons why QuickBooks error code PS107 may occur:

• Incorrect payroll settings in QuickBooks can cause problems updating payroll.
• Poor or unstable network connections can prevent payroll updates from downloading.
• Incomplete or corrupt update files can prevent QuickBooks from properly installing updates.
• Errors in tax tables or using outdated versions of tax tables can cause errors during updates.
• A corrupted company file can prevent QuickBooks from correctly handling payroll updates.
• Strict settings in security software can prevent QuickBooks from receiving updates.

Troubleshooting Solutions to fix QuickBooks Error PS107

Let’s take a closer look at some troubleshooting steps:

Solution 1: Register and Update Your QuickBooks Desktop

It’s important to have the latest security and software updates. Here’s how to check if your software is registered.

• Press F2 on your keyboard to open Product Information.
• Next to the license number, check if it says Activated.

Note: If it doesn’t say Activated, register your QuickBooks Desktop.

• After you register QuickBooks Desktop update it to the latest version.
• Download the latest payroll tax table update.

Solution 2: End QuickBooks processes in the Task Manager

• Press the Ctrl, Alt, and Del keys at the same time.
• Then click on the option to open the Task Manager.
• In the Task Manager, click on the Processes tab.
• Select all the processes that are related to QuickBooks and close them.
• After that, open QuickBooks again and click on the Help menu.
• Choose the option to Update QuickBooks.
• Follow the steps to complete the update process.

Solution 3: Install Updates in Safe Mode

• Press the Windows and R keys together to open the Run window.
• In the Run box, type “msconfig” and press Enter.
• Select the Selective Startup option.
• Also, click on the Disable All button and check the box to Hide Microsoft services.
• Restart your computer and then try to update QuickBooks again.
• If that doesn’t work, then you should do a clean install of QuickBooks Desktop.

Solution 4: Check Your Payroll Service Subscription

• Close all your company files and restart your computer.
• Open QuickBooks, go to Employees, select My Payroll Service, then select Manage Service Key.
• Your Service Name and Status should be correct and will show as Active.
• Select Edit, and check the service key number. If it’s wrong, enter the correct one.
• Select Next, uncheck the Open Payroll Setup box, then select Finish.
• This will download the full payroll update. If you still get the error, go to Step 2.

Solution 5: Add Defender Exclusion and Run Quick Fix my Program

• Close your company file and QuickBooks Desktop.
• Add the Defender exclusion or turn off Windows Defender antivirus protection.
• In the QuickBooks Tools Hub, select Program Problems.
• Select Quick Fix my Program.
• Reopen QuickBooks and update it to the latest release.
• Download and install the latest tax table.

Solution 6: Check your Internet Connection 

Sometimes, a shaky or broken internet connection can stop QuickBooks from downloading payroll updates. Make sure your internet is working well. To check your connection:

• Open a web browser and try to visit a reliable website.
• If the website opens without issues, your internet is working.
• If you can’t connect, contact your internet service provider for help.

Solution 7: Check and Fix the Company File

If the company file in QuickBooks is damaged or not working right, it can cause problems with payroll updates. Checking and rebuilding the file might help fix any issues with the data. To check and rebuild your company file:

• Open QuickBooks and click on the “File” menu.
• Go to “Utilities” and then choose “Verify Data” to check for any data problems.
• If there are errors, follow the on-screen instructions to fix them.
• After verifying, go back to the “File” menu and select “Utilities” again.
• Click on “Rebuild Data” to fix any issues found.
• The rebuild may take some time, depending on how large the file is. Once it’s done, restart QuickBooks to see if the QuickBooks Error ps107 is fixed.

Solution 8: Use the QuickBooks File Doctor Tool 

There is a tool called QuickBooks File Doctor that helps find and fix issues with your company file, such as problems with payroll updates.

To use the QB File Doctor: 

• Close QuickBooks first. Then go to the official Intuit website and download the QuickBooks File Doctor tool.
• Install and open the tool on your computer.
• Click “Browse” to find your company file and select it.
• Click “Continue” to start the repair process.
• Follow the on-screen instructions to complete the repair.
• If there are any issues with the company file that might be causing Error PS107, the QB File Doctor will try to find and fix them.

Solution 9: Check Windows User Permissions 

Sometimes QuickBooks can’t access needed files during payroll updates because the Windows user doesn’t have the right permissions.

To check and change user permissions:

• Close QuickBooks first. Then open your computer’s Control Panel.
• Select “User Accounts” and then “User Accounts” again.
• Click “Manage another account.”
• Choose the user account used for QuickBooks and click “Change the account type.”
• Make sure the account type is “Administrator.” If not, change it to Administrator.
• Restart your computer and open QuickBooks to see if the problem is fixed.

Solution 10: Restore the Company File from a Backup

If none of the above solutions work, you can try restoring a backup of your company file. This might help fix Error PS107, especially if the issue is due to corrupted data. To restore a backup:

• Close QuickBooks and locate the backup file (.qbb) on your computer or external drive.
• Open QuickBooks and click the “File” option.
• Choose “Open or Restore Company” and then select “Restore a backup copy.”
• Click “Local Backup” and then “Next.”
• Browse to find the backup file and select it.
• Click “Open” to start the restoration process and follow the on-screen instructions.

Solution 11: Download Payroll Updates Manually

If automated payroll updates are causing the PS107 error, you can try downloading the updates manually. To do this:

• Open QuickBooks Desktop.
• Go to the Employees menu and choose the “Get payroll update” option.
• In the Payroll Update window, select “Download entire payroll update.”
• Click “Update” and let the process complete.
• In some cases, manually downloading payroll updates can fix the PS107 error and bypass problems with automated updates.

Signs and Symptoms of QuickBooks Error PS107

Users experiencing the PS107 error might notice these symptoms:

• The screen displays the error message, “QuickBooks Error PS107: Payroll update not completed successfully.”
• QuickBooks can’t download or install the latest updates, and the payroll update stops.
• Payroll tax calculations might be wrong or outdated, affecting employee pay.
• QuickBooks may freeze or stop working during a payroll update.
• There could be signs of file corruption or inconsistent data in the company file.

Now that we understand the causes and symptoms of the PS107 error, let’s look at some detailed solutions to fix this issue on your system.

Conclusion

So, the article above explains what QuickBooks error PS107 is, which is one of the more common error codes in QuickBooks. When this problem happens, it can make the system difficult to work properly. So, just knowing about the error isn’t enough — it’s also important to understand why it happens and what signs might show up when it does.

Frequently Asked Questions