Troubleshoot QuickBooks Scan Manager Not Working Issue

Here you will explore the causes of the error and how to troubleshoot the QuickBooks Scan Manager not working issue. QuickBooks scan manager is a widely used tool to scan transactions like sale receipts, bills, invoices, and other transactions.

These files can be easily imported and categorized through the scan manager software. In this article, you will learn about setting up QuickBooks Scan Manager, and sometimes the error occurs while implementing the tool.

What are the Reasons that Cause QuickBooks Scan Manager Not Working Issue

The reasons are listed below you must be aware of why this QuickBooks Scan Manager not working error happens. The reasons are as follows:

• The installation file of the scan manager can be damaged or corrupted.
• The driver is not working properly.
• The setup is not done properly or something is missing.

How to Troubleshoot the QuickBooks Scan Manager Not Working Issue

Below is the list of troubleshooting steps you need to follow to resolve the QuickBooks Scan Manager not working issue.

Solution 1- Set Up again Scan Manager

To streamline the QuickBooks scan manager’s working without any error, you need to perform the setup procedure carefully. Here is the list of steps to setup Scan Manager in QuickBooks.

Step 1: First Make a Scan Profile

Initially, you have to create a scan profile. Here are the steps:

• Locate the QuickBooks icon
• Choose Doc to display the Doc Center.
• After this hit on Scan a Document
• Select an appropriate Scan Profile and click on the Continue option
• Now adjust and modify the profile settings according to the need.
• Once done, hit on the Save option to apply all the modifications.
• The default location of the scanned documents is the folder with the QuickBooks company file.

Step 2: Proceed with setting up and verifying the Scan Manager in All mode

Here are the steps to set up and verify the QB scan manager:

• First, highlight the profile
• Choose the Select button.
• Locate the Scanner Window and click Scanner Setup Wizard
• Choose Normal Mode to proceed next.
• Place the checkmark on the Perform Tests.
• Hit on the Next option then perform the testing in the scanner.
• Click on the Next option to proceed with the scanner test
• Now click on the checkmark of the box to resume the scanning test in other modes.
• Repeat the testing process to verify all modes and then hit on Next button.

Solution 2- Update QuickBooks Desktop

• Click on the Help section of the program.
• This you can find on the top navigation bar.
• From the drop menu that will appear, click on Update QuickBooks.
• Select options and checkmark on “Mark all” options so that you can download all the QuickBooks updates and that too automatically.
• Hit save and click on the update now button.
• On the next window that appears click check on the Reset update button.
• Log off and re-login to your QuickBooks accounts and your scan manager will start to work.

Hopefully, the information mentioned above about how to set up scan manager is enough to proceed with the setup and you can also set up then use barcode scanning in QuickBooks. If you face any concerns or need to explore more from experts, then call the QuickBooks error support number. A team hub is sitting there to take the error assessment and fix it without keeping you delayed.

Frequently Asked Questions