Sage 50 Accounting Could Not be Started

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If you are constantly facing a ‘Sage 50 accounting could not be started’ issue in the accounting software then this article is for you. Whenever you face this issue, you will notice that you are having trouble opening Sage 50 software. It may result in hanging your computer system or graying the screen. There are chances that this issue may be because of the recent Windows update you have missed to install.

Users facing this issue should not panic as this error can be solved easily. To resolve errors where you can’t start Sage 50, go to the Properties menu and select the compatibility tab. After this, you will have to remove the tick mark from the box which is next to the ‘Run this program in compatibility mode for’. A detailed step-by-step guide to fix the ‘Sage 50 accounting could not be started’ error has been provided in this article. 

Sage 50 Unable to Started

One such error is Sage 50 accounting could not be started. These issues are some technical errors that are caused by The database engine used by Sage 50 U.S., Pervasive, frequently causes this by either not starting at all or going missing. Another related issue Sage 50 stopped working. You will encounter this Sage 50 error in the U.S. Edition of Sage. You can reboot your system and try to open it again. You will receive the following error message getting displayed on your computer system when you encounter this Sage 50 error.

  • An error occurred: “Sage 50 cannot be started please reboot.”
  • Error: “There was an issue starting Sage 50 Accounting.
  • This error occurs when Pervasive PSQL is not running or needs to be restarted: “Sage 50 cannot be started“.

These are very technical and tedious errors that mainly arise if you are using an older version of Sage 50. Thus it is highly recommended that you update the program as soon as possible as they will fix your issues.

Warning: Always keep in mind to take a full backup of your data as, if not done right then your system might even freeze without any recovery.

Understanding Why Sage 50 Accounting Software Won’t Start

There are various causes that are responsible for this Sage 50 could not be started, like.

  • Damaged files and corrupted folders.
  • Outdated files and folders.
  • Company folders have some damaged reports.
  • Issues with Pervasive/Actian Zen.
  • The server network is Public.
  • Damaged shortcuts.
  • Issues with the compatibility mode setting for the shortcut.

Resolution Steps to Fix the Sage 50 Accounting Could Not be Started Issue

The Sage experts have suggested more than one solution for this Sage 50 software startup failure. In case this error persists, then you can try to resolve it by following any one of the solutions which are mentioned below.

Option 1- Restart pervasive on the computer that hosts the data

Error Sage 50 cannot be started when Actian is not running or needs to be restarted

A: Standalone setup

  • You have to reboot the computer. In this way, you can fix the issue in a stand-alone setup.
  • However, the next sections may also be required.

B: Restart Actian/Pervasive

  • Begin by clicking the Windows + R key to open a Run line.
  • Then you have to type services.msc and then you have to select OK.
  • Now you have to right-click Actian PSWL Workgroup Engine (or Pervasive or release 2019 and earlier)
  • Then you have to select Restart (if the Restart option is not there, then you have to select Start).
  • Now you have to double-click Actian Workgroup Engine  (or Pervasive PSQL Workgroup Engine) and then you have to select the Recovery tab.
  • In the First failure you have to select restart the Service and Second failure drop-down boxes.
  • To reset after 1 day you have to set Reset Fail Count and then you have to click on OK.
  • Now you can verify Sage opens on the server and the workstation without error.

Option II- Find and Restart the Actian service

Error: “Sage 50 cannot be started…” and the Actian service is missing or cannot be restarted.

Section 1: Verify Sage 50 is installed on the server

  • Click on Windows + R.
  • Then you have to Type Appwiz.cpl and then click on OK.
  • Now you have to look for the Sage 50 Accounting version.
    • If the program is not listed, follow the Installation Instructions.
    • Continue to the next section if the program is not listed.

Section 2: Manually reinstall Actian

  • Uninstall and reinstall the Actian database engine.
  • Then open the program and verify that the issue is resolved.

Section3: Damaged Operating System Component

  • Follow Error: “There was a problem activating…” when Operating System is damaged
  • You will have to get that repaired if there is any kind of issue with any of the components mentioned in that document.

Section 4: Avast Cleanup is installed

You can consult the program documentation or contact Avast support to Ignore both Sage 50 Accounting and Actian PSQL Workgroup Engine in the list of sleeping programs.

Option III: Compatibility Setting

  • Right-click on the Sage 50 icon on your desktop.
  • Select the properties tab.
  • Click on “Run this program in Secure mode“.
  • Now an editor will open. Type in the key code as [k0w16] and press continue.
  • Press OK and close the Sage 50 properties window.

Option IV: Recreate the shortcut

  • Right-click on the Sage 50 shortcut and select the delete button.
  • Don’t worry we are not going to delete the program altogether.
  • Browse for its Program Path.
  • Locate the icon and right-click on it.
  • Choose the option to recreate a Sage 50 accounting shortcut.
  • Locate the exe file and right-click on it.
  • Click on the Send option and then go to the desktop.
  • This way you can create a new shortcut on the desktop.
  • You can even rename the newly created shortcut to distinguish it from the older one.

Option V: Reinstall the application and use Run as Administrator

  • Reboot your system and log in to the system as an Administrator so that you can have access to all the files and folders.
  • Now browse to the location, “C: SageSage50_20xx_xprogram-files(where xx is the year and _x if it exists is the product update number)”.
  • Right-click on the exe file.
  • Go to the Run as Administrator.
  • Click on the Repair option when you receive a prompt.
  • Let the installation process complete.

How to Fix the ‘Can’t Start Sage 50’ Issue?

The can’t start Sage 50 issue is faced by Sage 50 accounting software users when the software doesn’t respond to the command to open it. The computer system on which the software is being used starts to hang up and the screen turns gray. Enlisted below are the steps to fix the error ‘can’t start Sage 50 U.S edition’.

  • Choose “Properties” with a right-click on the desktop icon of Sage 50 Accounting.
  • On the “Compatibility” tab, click.
  • The option to “Run this program in compatibility mode” should be unchecked.
  • Check the Change settings for all users box at the bottom if the option is grayed out.
  • Click “Apply,” then “Ok.” Hit Control + Alt + Delete, and choose to Launch Task Manager.
  • Go to the top and select the “Details” tab.
Note: Click "More Details" at the bottom of the "Processes" tab if it is not visible.
  • Search “peachw.exe”.
  • Click “End Task” at the bottom after selecting the process.
  • If the file “peachw.exe” is not visible, move on to the next step.
  • Try starting the program once more.
  • Try restarting your machine and opening the software again if it is still not opening.

The solutions above are suggested by Sage experts who have years of experience in resolving all kinds of Sage issues. In such situations, you can also try to update your software.

Thus, if you are still using an older version of Sage 50 then you can always ask for Sage 50 Consultant. If you have queries or need some assistance fixing Sage 50 could not be started issue, then call a toll-free number. They will immediately get in touch with you and help you in resolving all your Sage issues in a minimum wait of time.

FAQ’s

What are the causes of the issue where users can’t open Sage 50?

The causes of users not being able to open Sage 50, not logging in as administrator, issues with the license file, software updates not being done, still using old Windows on the computer system, and many more.

How to fix the ‘Can’t Start Sage 50’ issue?

If you are facing this issue where you can’t start Sage 50 accounting software, you must click open the properties and then select the compatibility tab. Once you open the required tab, you must unmark from the ‘Run this program in compatibility mode for’ box and check the setting for all users given at the bottom. Lastly, click on Apply OK>Control + Alt + Delete> Start Task Manager> search for peachw.exe> click on End Task> restart your computer.

How to run an advisor diagnostic tool to fix the Sage 50 Accounting not Starting issue?

To fix the Sage 50 accounting start problems, take the Sage Advisor diagnostic test

● First, click on the start option.
● Then go to the program.
● Now open Sage 50 accounting.
● After Sage 50 accounting is opened select Sage 50 resources.
● Go to the Help menu.
● Once on the help menu go to the option technical Consultant utilities.
● Finally, go to the diagnostic tool.
● Now they’re on the button, click Agree.
● Select the test from the list below and choose Run All Selected Tests.
● Then check Error .NET Framework: To complete this test, scroll to the bottom.
● Continue to the next test result if no.NET errors are found, then test your company’s location.
● Now if you see OK at the end of each company folder found, your companies are in the right place.
● Check for required files: Your data path files are fine if they all have the same name, size, and modified date.
● Finally, verify the lock file.
● Once done Check for product INI files.

How will I know that I am facing this issue because there’s a problem with Sage 50 accounting software?

You will notice that your system starts to hang as soon as you click on the Sage 50 icon. This is a sign that you are facing this issue because there’s a problem with Sage 50 accounting software.

Should I update the accounting software to resolve issues where I can’t start Sage 50?

Yes, you should update the accounting software to resolve such issues. To update Sage 50, you must visit sage’s official website and look for any required updates that are pending.

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