In this article, you will get a complete guide on unknown errors in Sage 50 software. It occurs when opening reports, along with its causes and its resolution methods.
It can be a stressful experience to open up your Sage 50 reports only to find out that they will not open at all or if you do, you get an unknown error. If you are stuck with this error, you don’t need to worry.
What’s mean Unknown Error in Sage 50
If you get an error: “An unknown error has occurred” when opening all reports. When trying to open a report, there are a few things that you can do to resolve this problem. There are two common ways to fix this.
- Make sure you are launching Sage 50 in the proper directory and at the correct date if not, restart your computer.
- There could be an error in the report, meaning that Sage 50 cannot open the file.
If this is the case, you will need to re-save the report. To make sure that you are opening the reports at the correct location and date. If this doesn’t work, restarting your computer will also resolve this issue.
What are the Causes behind an Unknown Error that Occurred when Opening Reports into Sage 50 Accounting
When dealing with Outlook, the Sage 50 an unknown error has occurred error is caused of faulty email configuration. Here are the reasons mentioned below behind the error Sage 50 an unknown error has occurred when opening reports:
- In the Reports and Forms screens for reports, the printer is incorrect.
- Using the default settings, the reports should be updated.
Resolutions to Fix the Unknown Error when Opening Reports into Sage 50 Accounts
Fixing Sage 50 an unknown error that has occurred when opening reports error is an easy process. Here are the resolutions to fix Sage 50 an unknown error has occurred when opening reports.
Resolution 1: Setting up the Server Settings of the Network Drive
To change the Server setting off to a network drive, follow the steps mentioned below.
- First, make a backup copy of your company’s records.
- Then close Sage 50 on all computers.
- After that look through the records in the organization’s data folder.
- Once done, open your .ptc file record.
- After it is open, check the organization Directory and save the backup to the server.
- You need to save each backup server for every .ptc record found.
- Finally, make sure you’re able to execute the backup now.
Resolution 2: The Automatic Backup Configuration should be Updated
To Update the Automatic Backup Configuration, you need to follow the steps that are mentioned below:
- First, open the Automatic Backup Utility application.
- After that click the Open button.
- Now look for the .ptc file that corresponds to the organization where the errors are occurring.
- Once done click the Browse dialogue box in the section titled Save the backup.
- The following step is to explore the file folder in which you will save all of your backups; also, the system learns the backup file’s folder position.
- Once done select the OK button.
- Finally, save your work by using the save button.
Resolution 3: Move all Unrecorded Records and Document kinds into a Separate Folder
To move all unrecorded records and document kinds into a separate folder, follow the steps that are mentioned below…
- First of all, copy your company data folders.
- Once done go to the Forms folder from the old server.
- After that copy the company data folders to a USB drive, CD, or shared folder.
- Following that paste the directories into the new server’s or computer’s data path, enabling the Forms folder to be overwritten.
- Now you need to allow the DDF record to replicate, and open the organization.
- After that sage 50 should be turned off.
- Finally, verify that the Automatic Backup completes without any error.
Resolution 4: The default presentation for new sheets in Excel
- Check that the default view in Excel for new sheets is “Normal View.”
- In Excel 2007
- First, proceed to click the Microsoft button (the large, round button at the top left corner of the window) and Excel options.
- Next, hit Popular.
- Now, when creating new workbooks, select Normal View from the Default View for new sheets drop-down box.
- At last, Choose OK.
- In Excel 2010 and 2013
- First, proceed to the File option.
- Next, Go to the General tab.
- After the subsequent step, select Normal View from the Default view for new sheets drop-down box, when creating new workbooks.
- Thereafter, select OK.
Related Issue:- Sage 50 unexpected error
If you receive an unknown error, the first thing you should do is try to close and reopen your report. If that doesn’t work, try clearing your cache and history on your browser and then opening the report again. If this still doesn’t work, restart your computer.
Now that you have a complete guide on the Sage 50 An Unknown Error Has Occurred When Opening Reports, you can easily resolve this error. However, if you are still stuck or have any issues you can contact the Sage 50 consultant helpdesk for quick and easy assistance.
Frequently Asked Questions
Canby just updating the Sage 50 to the latest update helps in resolving Sage 50 An Unknown Error Has Occurred When Opening Reports?
If you are having problems opening a report, there are a few things that you can do to fix this problem. Sometimes this simply involves waiting for it to open, and other times you might need to follow step-by-step instructions to find out what is causing your problem.
● Make sure that your computer is updated to the latest Sage 50 release and is launched within the correct directory. If this has not been done, you may need to restart Windows before you can launch Sage 50.
● You can correct an error or continue to work at a later date by re-saving the report. You will need to ensure that the report is saved in the correct place on your computer and date to ensure that Sage 50 can open the file. The problem could also be caused by restarting your computer.
Can corrupted files also be the reason behind Sage 50 An Unknown Error Has Occurred When Opening Reports?
The cause of this problem is usually due to a corrupted file. To resolve this problem, you can use the File/Repair/Recovery option. In some cases, when opening a report in Sage 50, you may receive an error that says, “An unknown error has occurred.” The cause of this problem is usually due to a corrupted file.
What are the general signs that indicate that Sage 50 An Unknown Error Has Occurred When Opening Reports?
The most common signs that indicate an error has occurred when opening reports are:
● Sage 50 is unable to connect to the workspace.
● The Computer can connect but cannot view a particular report.
● The computer cannot connect to the internet to access Sage 50.