Sage 50 Unexpected Error

An error message appears when you try to sign into Sage Drive to download or upload a company file or while copying your report to Microsoft Excel. When using your Sage ID to log in, an unexpected problem happens you need to log in again.

Advanced knowledge of the operating system on your computer is necessary for this approach.

Troubleshooting Guide Sage 50 Unexpected Error and Needs to Close Issue

With the help of this section, you will know how to fix the Sage 50 an unexpected error that needs to close.

Solution 1: Normal Startup

• First, you have to click the Start button.
• Then you have to type misconfig and then click on Enter.
• Make sure the Startup selection is set to Normal Startup.

Solution 2: Run Msinfo32

• Begin by clicking the Start button.
• You have to type msinfo32 into the search bar and then click the Enter key.
• A window displaying system information emerges (under System Summary).
• Consult your IT professional if Windows is unable to load msinfo32 or collect data (or the computer brand support line to repair Windows until msinfo32 loads properly).

Related issue: - Sage 50 Unknown Error

What to do next If Sage 50 Gets an Unexpected Error while Signing in with Sage ID

With the help of this section, you will know the causes and steps to resolve the Sage accounting error while signing in with your Sage ID.

Causes

• Corrupted Windows Critical Update
• Corrupted Windows user profile
• Date and time format issue
• User Sage ID needs resetting
• Corrupt .NET installation

Tips to Resolve the Unexpected Error while Signing in with Sage ID

Note: Before doing anything else. plz, follow these steps…

• If there is a problem, check status.sage.com.
• Ensure administrator rights are used when starting Sage 50.
• To see if the error message is still there then try logging in with a different Sage ID and password.
  • Contact Sage support instead of performing the following actions if the message does not already exist with another Sage ID.
• If an error occurs when attempting to access a Remote Data Access file, the message will read: Something went wrong.

Section 1: Sage Drive/ Remote Data Access service is down

• To see whether the cloud service is operational, you have to visit status.sage.com.

Section 2: Corrupt Windows User Profile

• Set up a new Windows user profile.
• For details on how to create a new user profile, you have to see further information.

Section 3: Corrupt Windows Critical Update for Windows 8 or 8.1

• After uninstalling the Windows update, you have to restart the device.
• Check that Sage 50 can access the Sage ID log-in screen.

Section 4: Corrupt Windows Critical Update for Windows 7

• After removing the Windows update, restart the device.
• Check that Sage 50 can access the Sage ID log-in screen.

Section 5: After installing several Windows updates, something is not working

If neither update is there, you can either manually uninstall any Windows updates that have appeared since the last time it worked or use Windows system restore to take the computer back to the time before they were installed. After those Windows updates have been uninstalled, make sure to restart the computer.

Section 6: Error occurring in Sage 50 2020 or older, after March 31st, 2021

• Sage Drive files cannot be opened in outdated versions of Sage 5 and Sage ID v1 is no longer supported.

What to Do When Sage 50 Displays Unexpected Errors When Setting Up Bank Feeds

You can get an error An unexpected error occurred setting up your account in Sage Bank Feeds when trying to set up Bank Manager. This error typically happens when there is a registration issue.

Tips to Resolve this issue…

• If you use a site license, make sure the Base Serial Number has been registered first because the site license serial number is different from the Base serial number.
• After registering, check to see whether Bank Manager appears under Help| About.
• You may need to validate your serial number.

What to Do When the Sage 50 Unexpected Error Occurs When Copying Reports to Excel

Follow the below tips and tricks to fix the Sage 50 unexpected error while copying a report to Microsoft Excel.

Section 1: Incompatible version of Microsoft Office

• Follow the instructions under Select the 32-bit or 64-bit version of Office in the Further Information section to install a compatible version of Microsoft Office.

Section 2: Report header options

• Start by opening the report in Sage 50-U.S. Edition
• Go to the Excel button.
• Choose the option that is the opposite of what you chose in Copy Report to Excel. For example, if the error is caused by Send header to Page Setup in Excel, select Display header in the Excel worksheet, or vice versa.
• Check to see if you can now create a copy of the report in Excel.

Section 3: Freeze Pain Options

• Begin by opening the report in Sage 50-U.S. Edition
• Then you have to select the Excel button.
• Uncheck Use Freeze Panes in the Copy Report to Excel box.
• Check to see if you can now create a copy of the report in Excel.

Section 4: Microsoft Excel default view for new sheets

• Check that Normal View is the new sheet’s default view in Excel.
• As of Excel 2007:
  • Excel Options can be accessed by clicking the Microsoft button (the sizable, circular button in the top left corner of the window).
  • Then click Popular 
  • Choose Normal View from the drop-down option labeled Default view for new sheets in the When creating new workbooks section.
  • Click on OK
• Excel 2010 and 2013 both:
  • Now you have to select File, Options
  • Choose the General section.
  • Choose Normal View from the drop-down option labeled Default view for new sheets in the When creating new workbooks section.
  • Lastly, you have to click OK.

Section 5: Delete files in the Temp directory

• Start by pressing the Windows+R keys
• Type%temp%and then click OK.
• To highlight all files and directories, you have to press Ctrl+A.
• In this location, right-click one of the highlighted files, and then select Delete.
• If a file cannot be deleted, skip it.
• Check that the report is sent to Excel.

Section 6: Permission to write to the Temp directory

Note: Enable the Display Hidden Files and Folders option in Folder Options if the AppData folder is not visible in the user’s directory.

• Open this PC or the browser
• Search for “AppData” in C: Users[User Name]
• Locally, select Properties by right-clicking Temp.
• Go to the Security tab.
• Ensure the user has complete control access to the folder for reading and writing and click on OK.
• Check that reports can be sent to Excel.

Section 7: Printer Conflict

• First, you have to close Sage and then open Devices and Printers
  • Click Printers under Start in Windows XP.
  • Click Start, Devices, and Printers in Windows Vista and Windows 7.
  • On Windows 8, click Devices and Printers after pressing Windows+X.
• Right-click a printer and choose Set as the default printer if none is set as the default.
• Test sending to Excel once more.
• If the issue still occurs, return to Devices and Printers.
• Set as default printer by right-clicking a printer other than the one that is currently selected.
• Then open sage
• If the problem still occurs, try sending the required report or list to Excel before moving on to the next step.
• Repeat steps one and two.
• Uninstall or Delete Device from the context menu of each installed printer, but remove the Sage 50 E-mail Writer.
• Reinstall each printer one at a time, and after each installation, try sending it to Excel to determine which printer is causing the issue.
• Install a generic driver for the conflicting printer once it has been located.
• Go to the Workaround solutions below if an alternative driver is not available or if a conflicting printer cannot be found

In Windows 10:

• Activate Devices, Printers & Scanners under Start, Settings,
• Ensure that the Let Windows Manage My Default Printer setting is disabled.

Section 8: Print Spooler Service Not Running

Workaround

1. CSV format export:
   • Click File and choose Import/Export.
   • Choose the appropriate  category (Accounts Receivable for sales, Accounts Payable for purchases, etc.)
   • Choose the list or journal that you want and then you have to click Export
   • Choose your preferred export settings and filters, and then click OK.
   • From My Documents with Excel, the exported .CSV file can be opened.
2. The Send To button from lists should be used:
   • Choose the relevant section, record type, and list of lists by clicking Lists.
   • Then you have to choose Settings.
   • When desired, add or remove the column and click OK.
   • Click the Excel button.

Section 9: Open Microsoft Excel first

•  Before launching the report, open Excel.
• Make sure that the report can be exported to Excel without an error.

Section 10: Check for the special character in the title name

• Open the report, then select Save if the title contains any special characters like [].
• To remove the special characters, change the report’s name.
• To make sure you can export the report to Excel, check.

Section 11: Permission with user profile

• Create a new user profile with the necessary permissions for the server data path.
• Check to see if you can export the report to Excel.

FAQs