Sage 50 Restore Backup and Create Backup Not Working

Today, in this blog we are going to show you a complete guide on how you can fix the “Sage 50 Unable to Create or Restore a Backup” issue. Sometimes your Sage 50 software works locally due to a poor network, and due to this, it does not work appropriately and eventually stops operating.

This is usually when you are taking up a backup while also running the software. When Windows gets an incorrect answer from an application, it displays the ‘Not Responding’ warning. Sage 50 unable to create or restore a backup you get error message on your display…

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“Unable to create the file to the address”, “backup failed”, “restore failed- unable to restore.”

What are the Reasons behind Sage 50 Unable to Create or Restore a Backup?

  • When Sage 50 doesn’t give permission to carry the backup and restore it.
  • The data is on the server, and the Connection Manager on the workstation has been terminated.
  • When creating a backup, the not responding message is frequently caused by the SAJ folder being too large because backup files are being created in the SAJ folder.
  • The backup fails due to an anti-virus crash and that further locks up the software.
  • When backups are stored in the SAJ, each subsequent backup will overwrite the previous backup, causing the backup to exponentially grow in size.

Resolutions to Fix Sage 50 Unable to Create or Restore a Backup Issue

You can resolve Sage 50 Unable to create or restore a backup in many ways, the resolutions to fix this error are mentioned below.

The solution I: The File is directly Backed up to a USB Flash Drive

  • First, open up sage 50 on your computer.
  • Now In the backup window of Sage 50 start the backup.
  • Then change the backup folder’s location from the USB flash drive to another folder on the desktop or C: drive.
  • After you choose to change the driver press the OK button.
  • Check whether the issue is resolved or if you still have this issue.

Solution II: The File size is too high owing to a Backup in the working folder (.SAJ)

  • First of all, you should close Sage 50.
  • Now hold down the Windows key and then hit the letter E on your keyboard to launch Windows Explorer.
  • Then navigate to your data file’s location.
  • Once the data file is opened, locate the .SAJ folder for the company files and double-click it to open its contents.
  • If there are backups in the .SAJ folder, relocate the backup folder to a location outside of the .SAJ folder.
  • Now check if there are any backups, look in the simple and My SQL folders inside the .SAJ folder.
  • Finally, retry backing up your company file.
Note: The identical problem will occur if you restore any of the backup files that you transferred out of the .SAJ folder. So, create new backups and remove the existing backup files (as the previous backups contain backups inside the SAJ folder).

Solution III: You don’t have the necessary permissions to back up your data

  • First, locate and click the Sage 50 Accounting icon on your computer’s desktop.
  • Now run As Administrator by right-clicking the icon.
  • Then select restore from backup when making a backup now.
  • To finish the process, just follow the onscreen instructions.
  • Once the procedure is finished, it checks to see if you have a limited version of Sage 50 installed on your computer.
  • Now uninstall Sage 50 and reinstall it with administrator rights, making sure that any antivirus software running on your computer is turned off.

Solution IV: When restoring a backup produced using the Winzip software, the restore failed

  • First, remove Winzip, which converted the backup to a cab file.
  • The backup data may be incomplete if the restore fails with the same warning.
  • Trying a different backup.
  • You’ll need to reinstall the QuickBooks following this step if you require Winzip.

Solution V: On Windows 8, you’re making a backup, and the backup files are saved in the restricted program files folder.

  • Firstly, open Sage 50 and begin the backup process.
  • Now change the backup location from C: Program files to C: Program files xxx once you’re in the Backup Window a folder on the desktop or in the C: drive
  • Change the backup location from C: Program files xxx to a folder on the C: drive or once the location is set, back up after pressing the Ok button.
  • Finally, check to see if your issue has been resolved.

Like other software packages, Sage 50 also has the potential to develop technical troubles from time to time. Sage 50 Unable to Create or Restore a Backup is a regular problem.

How to Create a Backup to Resolve the Sage 50 Unable to Create Issue?

To create a backup of your file to resolve The Sage 50 Unable to Create an issue, follow these steps:

  • Firstly, log in to the company whose backup you want to make.
  • Ensure you’re in the single-user mode under administrator for Sage 50 Premium or Quantum.
  • Now go to File and then go to the Backup option.
  • To access the Backup icon, go to the toolbar at the top of your Home screen.
  • Now in the Sage 50 Accounting Backup window, type the name of the file you want to save.
  • Then select a storage location for the backup.
  • The directory in which the file is located.
  • Because the program backs up the files in the SAJ folder, it should not be used.
  • The path to the most recent backup file is taken and used as the default for future backups.
  • Replace an existing backup only if you’re certain you want to.
  • Finally, select OK to start the backup.

How to Restore a Backup to Resolve the Sage 50 Unable Restore a Backup Issue?

To restore a backup to resolve the Sage 50 Restore backup issue, follow the steps mentioned below:

  • First Go to File, then Restore after launching Sage 50.
  • Now select Browse and navigate to your backup file’s location (.PTB file).
  • When you’re finished, move on to the next step.
  • Then select Open from the drop-down menu.
  • Once you open select the restoration method you want to use:
    ● Current corporate data should be replaced.
    ● A New Business (This will not overwrite any existing data.)
  • Then press the Next button.
  • Choose the necessary restoration options:
    ● Customized Forms.
    ● Business Information.
    ● Transactions on the Internet.
    ● Reports on Intelligence Gathering.
  • Once you choose the restorations and you’re finished, click Next.
  • After you’ve double-checked your restoration choices, click Finish.
  • Finally, the company file will reopen once the restoration is complete.

We hope now you have enough information to create a backup or restore a backup in Sage 50 accounting software. If need any help or assistance contact Sage 50 help number or Chat with experts.


When you should Back up your Data

● Before you begin, review the data.
● Any modification to the data.
● Before attempting to reinstall the software.
● Moving an existing installation to a new computer.
● Performing bulk data changes.
● Both before and after the upgrade.

When do you need to Restore your Backup?

● Data transfer to a new data server.
● Data corruption.
● System drive failure.
● Data loss.
● An error occurred as a result of incorrect data entry.

What are the steps to fix Windows compatibility issues to resolve the Sage 50 Unable to Create or Restore a Backup issue?

To fix windows compatibility issues, follow these steps mentioned below:

● First right-click on the Sage 50 Accounting icon.
● Then choose Properties from the menu.
● Now select the Compatibility tab from the drop-down menu.
● Once done make sure that Run this software in compatibility mode for: is unchecked in the ‘Compatibility mode’ section.
● Finally, click the OK button.

Speak to a Specialist about Your Sage Software

Get instant assistance with Sage accounting software. Our Sage experts are available 24x7 and resolve issues within minimum turnaround time. We support both US & Canada Editions of Sage 50 Software.

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