In this blog, we are going to tell you how to fix the Sage 100 not printing Issue along with its causes. Sage 100 updated version includes paperless and inventory management features. With the advanced features sometimes the users can have printing issues.

If you’re using the Sage 100 software to manage your business finances, but sometimes may be experiencing problems with printing forms, invoices, and transactions getting an error code printer not activated 20, printer not activated error code 30, or printer not activated error 41. It seems that the software isn’t able to print documents properly.

Causes of Sage 100 Not Printing Issue

If you are experiencing issues with your Sage 100 not printing, there are likely several reasons for the problem.

  • Sage PDF Converter’s configuration and installation are incomplete.
  • Errors in Windows Register.
  • The crystal report can be used in the page setup of a printer that the system cannot change.

How to Fix the Sage 100 Not Printing Issue

If you are having trouble printing from your Sage 100, there is a fix for you. The issue may be with your printer or with the software that you are using to print.

Solution 1: Sage PDF Configuration and Installation Converter

  • Locate and just click on the Window Start button.
  • Type UAC into the search box and press the Enter key.
  • Change the slider value on the left side of the screen to Never.
  • Select Reboot system now. The unnecessary Sage PDF Converter should be reinstalled to the “From Printer and Devices”.
  • Click on the Sage PDF Converter item.

Begin with the Configuration Procedure. The steps are as follows:

  • Now you can Navigate to your system’s Device and Printers folder.
  • Right-click on the active Sage PDF Converter and select Remove.
  • Select the Add Printer option.
  • Printer on-site.
  • Choose LPT1.
  • Select Have Disk.
  • Now go to Server and look for the MAS90HOME directory.
  • Select Amyuni.inf from the list.
  • Select the Next option.
  • Don’t share.
  • Create Sage PDF Converter and Sage 100 PDF Converter now.
  • It is not necessary to set it as the default printer. 
  • Finish by clicking the Finish button.
  • Learn about Printers and Devices.
  • Right-click the new Sage 100 PDF Converter or Sage PDF Converter.
  • Go to Sage PDF Converter and Sage 100 PDF Converter.
  • Select Printer Properties.
  • Click on Ports.
  • Select Add a Local Port. 
  • Select the Advanced option and ensure that Print directly to Printer is selected.
  • Select the Security tab.
  • Modify the settings and grant all rights to the username and everyone group if necessary.

Solution 2: Change the Windows Registry

  • Find Windows
  • Press the Start button.
  • In the search box type Regedit and then press Enter.
  • Locate HKEY_Current_Config.
  • Right-click on the application now.
  • Select Permissions.
  • Configure Full Control.
  • Now launch Software Sage PDF Converter and Sage 100 PDF Converter.
  • Remove all locks and job directories.
  • Remove all instances of Sage 100 PDF Converter or Sage PDF Converter from your computer.

Solution 3: Use the Sage ERP 100 application

  • Start Sage 100 ERP Desktop.
  • Select the File or Run menu option. 
  • Fill out PL Advanced Options UI and press the OK button.
  • Select the Use Lock File option.
  • Select Automatically Install PDF to begin the automatic installation of a PDF converter on a specific Workstation.
  • Now, uncheck the Automatically Install PDF option if you do not want the PDF converter installation to begin automatically.
  • Click the Install Converter button.

Solution 4: In the Crystal Report form, Edit the Page Setup

  • Find the task window to access the Sage 100 ERP Report.
  • Select the specific report setting or form code that is causing the error.
  • To open the report that appears in Crystal Reports Designer, select the Designer option.
  • Navigate to the Open file and click the Page Setup button.
  • Locate the Page Setup window and, beneath the Printer Button, check the box labeled No Printer.
  • Click on the OK button.
  • Open Crystal Reports Designer once more.
  • Select the File menu and then press the Save button.
  • Exit the application by selecting the File option and then the Exit option.
  • Locate the report task window and then close the relevant printer.
  • Press the print button.

Solution 5: Reinstall Paperless Office Advanced PDF Converter

The Sage 100 PDF Converter can be reinstalled using the procedure outlined in Related Resources if Sage 100 Paperless is impacted.

Reinstall Paperless Office Advanced Options’ Sage 100 PDF Converter

  • You have to begin by right-clicking the Sage 100 shortcut and then you have to choose the Run as Administrator option
  • Then you have to log into Sage 100
  • Now you have to select File, Run from Sage 100 Toolbar
  • You have to type: PL_AdvancedOptions_Ui and then select Ok
  • Then you have to click OK to select the default date and then you have to select Install Converter
  • After that, you have to Exit the Paperless Office Advanced Option and then you have to try printing to Paperless again.
Maybe useful- Sage 100 Unable to Process the Lock File

Guide to Fix the Sage 100 Printer Not Activated Error Code 30 or 41

However, you may encounter an error or issue when trying to print documents from Sage 100 printer not activated error code 30, printer not activated error code 41. In this blog section, we will provide solutions to help you resolve it quickly.

Solution 1- Reinstall Sage 100 PDF Converter

  • You have to right-click the Sage 100 shortcut and then you have to choose the Run as Administrator option
  • Then you have to log into Sage 100
  • Now you have to choose File, Run from Sage 100 Toolbar
  • After that, you have to type PL_AdvancedOption_Ui and then you have to select OK.
  • To select the default date you have to select OK.
  • Then you have to choose Install Converter.
  • You have to exit Paperless Office Advanced Options and then you have to try printing to Paperless again.

Solution 2- Update Sage 100 PDF Converter Driver

  • You have to open Devices and Printers
  • Then you have to right-click on Sage 100 PDF Converter and then you have to select Printer Properties.
  • After that, you have to open the Advanced tab and then you have to choose Amyuni Document Converter 600.

Solutions to Fix the Sage 100 Unable to Change the Printer

However, you may encounter issues when attempting to change the printer settings within the Sage 100 software. In this section, we’ll provide solutions to resolve the issue.

  • You can try printing to another printer, if still getting an issue try another step.
  • You can access the Sage 100 ERP report or form task window.
  • Then you can choose the specific report setting or form code that is giving the error.
  • After that, to open the report in Crystal Reports Designer you have to select the Designer button.
  • You have to open File, and Page Setup in Crystal Reports Designer.
  • Under the Printer Options in the Page Setup window, you have to select the No Printer checkbox and then you have to click OK.
  • Back in Crystal Reports Designer, you have to select File, then Save.
  • Then you have to close the program: File, exit.
  • Now you have to select the desired printer by going back to the report task window and then you have to click Print.

How do I Troubleshoot Check Printing problems?

If the initial check feeds too far before printing onto the first stub, either the wrong printer driver is being used, or the default settings for the printer’s control panel do not correspond to the default settings for the software printer.

Follow these procedures if the driver code was properly chosen but the problem persists.

  • In the Device Configurator window for the connected device, select Modes. A window called Maintain Device Modes displays.
  • This option can only be activated if the Windows Printer Port or Physical Device device type is chosen. The Windows Printer device does not support the Modes feature.
  • Click the Lookup button in the Mode box of the Maintain Device Modes window. The dialog window for List Mode appears.
  • Select the PTON mode in the List Mode dialog box. If the PTON mode is not already present for your printer driver emulation, add it by clicking the Search button in the Maintain Device Modes window’s Mode field.
  • Add the following value to the Value field in the PTON’s Maintain Device Modes window. See Maintain Device Modes – Fields for further details.
    • 1B401B321B4F1B432A
    • The PTON mode is explained in the paragraphs that follow.
    • 1B40=Soft reset
    • 1B32 = 6 lines per inch
    • 1B4F = Turn off skip-over perforation
    • Set page length in lines with 1B43xx; 2A in hexadecimal corresponds to 42 in decimal.

In the PTON mode described above, hexadecimal printer control codes will be transmitted to the printer before processing the print job, and the codes will be handled in the order they are received. The codes are handled in the following order in this order.

  • The printer receives a command to reset itself.
  • The line height is set at 1/6 inch.
  • Top and bottom margins are canceled.
  • Page length is set.
  • To add the device mode PTOFF with the value of 1B40, follow steps 1 through 4. This value causes a reset instruction to be issued to the printer once the print job is performed, returning it to its hardware defaults.

What do to if Random Lines are Not Printed on Character Forms into Sage 100?

However, you have reported an issue random lines are not printed on character forms, causing frustration and inconvenience. In this blog post, we will provide the solutions to help you resolve it quickly. This occurs in Check Printing when you are using a dot-matrix printer.

  • Click Form in the form printing window to open the Forms Customization window and make the necessary changes to the form’s missing information.
  • Enter 001 in the Top Margin area of the Forms Customization window.
  • It is important to change the Top Margin field if you are using a graphical user interface (GUI) and Device Configurator, and doing so has no negative effects on the form.
  • The Top Margin field setting won’t be shown if you are using a Device Configurator printer that isn’t a Windows printer (like PW) and is running in a character user interface (CUI).
  • You must switch to a Windows printer first to change the top margin. You can return to your original printer after altering the top margin.
  • Changing the Top Margin field setting will change the form if you are using a GUI module and printing with a Windows printer (not via a Device Configurator selection).
  • To account for this change, the form has to be changed.

We hope now you have enough information about the error and hopefully the above-mentioned steps will help you to fix the Sage 100 Not Printing Issue connect with the Sage chat consultant team.

Frequently Asked Questions

Why does my dot-matrix printer print much slower in Sage 100?

On Windows printers, Sage 100 makes use of TrueType fonts. TrueType fonts can employ the appropriate font size for the paper being used, although they print a little more slowly than the printer’s native font. Choose a native font for your printer in the Printer Preferences window to print faster by skipping the TrueType fonts and using the native fonts on your printer.

The Memo icon is missing from forms where expected. What’s wrong?

Verify that the Allow Vendor/Customer Memo Inquiry from Data Entry or other suitable check box is selected in the relevant Options window.

Why cannot open the document when printing a form?

● When printers are deleted, renamed, or the network print server is changed, this could happen. Change the default printer for this form to resolve the problem.
● You can modify the MAS90XXX.INI file in the MAS90HOME folder (where XXX is your workstation ID number) if you are unable to change the default printer for this form.

Why print jobs are not compressed?

● Verify that the appropriate emulation mode is being used if you are printing to a Windows printer driver. Make sure your Windows driver supports the printer’s selected emulation mode.
● If you recently upgraded your software and are printing to Device Configurator printers, delete the problematic device and recreate it using the same steps.