Sage 50 CPP Amount is Not Calculating

In this article we are going to show you how you can easily resolve the Sage 50 CPP amount is not calculating. Sometimes, Sage users face issues in calculating the CPP amount while creating a paycheck.

If the CPP is not being calculated or the CPP is at the maximum, then the CPP amount is not calculated error occurs. But you don’t need to worry!!!

Sage 50 Canada CPP amount is not calculating when creating a paycheque

Reasons behind Sage 50 CPP Amount is Not Calculating

If you are using Sage 50 Canada CPP and your account shows an incorrect amount of compounding, there are several possible reasons.

  • If they have already reached their maximum deductions.
  • Recheck the birthday of the employee ( it should not be under 18).
  • Go to the Employee Ledger, Taxes tab, and see if the deduction CPP checkbox is turned on.

Tips to Resolve Sage 50 CPP Amount is Not Calculating Issue

You can resolve Sage 50 CPP amount is not calculating Error by just following the mentioned steps.

 Step 1: Confirm that QPP/CPP is Checked to Calculate

  • Select setup, then go to settings select payroll, and finally go to incomes.
  • For Income, put a checkmark in the Calculate QPP /CPP.

Step 2: Confirm that the Payroll ID is Active

  • Navigate to Help and then to About Sage 50.
  • Select Consultant information.
  • Next, ensure that the s is set to Active.

Step 3: Confirm the Employee’s Age

  • Select the Employees icon.
  • To analyze the record, double-click on the Employee name.
  • Select the Personal tab.
  • Check that the employee’s birth date is correct.

Note: – The CPP is only calculated when the employee is between the age of 18 and 70.

Step 4: Confirm that the Pay Periods are Correct

  • Select the Income tab.
  • Check the employee’s record to ensure the digit set for Periods per Year is correct.

Note: – The CPP only begins to calculate when the amount of the given Period exceeds the specified amount. CPP will not be calculated if the amount is less than the specified amount.

Step 5: Verify CPP Calculation

  • Make a newer Pay-cheque and ensure that the Calculate Taxes Automatically tab on the Pay-cheque window is checked.
  • Check that the CPP is now correctly calculated.

Please keep in mind that you will be unable to enable this preference if

  • Your company file is currently in history mode.
  • You do not have a Sage Business Care Gold subscription.
  • If you’ve scheduled your session for the following calendar year.
  • The CPP has been depleted.
  • If you make changes to the Setup and Settings.
  • The checkmark on Calculate CPP/QPP may have been removed.
  • Now, you must replace this checkmark in the column for each income source.

You will get a CPP Amount is Not Calculating error if you wrongly mention an employee’s income and deduction. However, we hope now you have enough information about the error and hopefully the above-mentioned steps will help you to fix it.

If you need any further help or need more info on “Sage 50 CPP amount is not calculating” then, please give us a call Sage 50 consultant team 24/7 or chat with experts.


Is it important to have the latest tax updates to fix the Sage 50 CPP Amount that is Not Calculated?

Yes, it is necessary to have the latest tax updates. Just follow the easy steps to do so:

● Go to help and then go to Sage 50.
● Now just confirm you have the latest version of Sage 50.

Do you need to verify the Employee’s age to fix the error?

If the employee’s age is wrongly listed then it will surely show the CPP Amount is Not Calculating error. So just double-check the birthday of the employee and see if the age group of the employee is between the age of 18 and 70.

How can you set taxes to be calculated automatically?

● Open the Paycheck Journal and Generate a paycheck as usual.
● Enter the earnings figures > Select the Taxes tab.
● To enable automatic calculations, make sure the El and CPP boxes are grey.
● Select – Calculate taxes automatically to switch to automatic calculation.
● If the manual button does not allow you to select the automatic or recalculate buttons, run SA_ Sage dbutil.exe to correct the missing paychecks, payment journal, and sales tax codes.

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