Fix QuickBooks Error: “Could not Connect to the Email Server”

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QuickBooks Error: "Could not Connect to the Email Server"

QuickBooks Desktop can be used for most of the businesses. QuickBooks keeps updating itself since it has been launched. QuickBooks Error: “Could not connect to the Email Server”. After every interval of time, it comes with some advanced technology and tools. However, as it is software and error can occur at any time. For a better understanding, the below article covers the resolutions related to QuickBooks Error: “Could not connect to the Email Server”.

About QuickBooks Error “Could not connect to the Email server”?

This error comes on the screen when the user is using the webmail in QuickBooks. The user gets the below message after entering the user name and password.

Could not connect to the Email server

We are unable to connect to the email server for your email provider.
This can happen for the following reasons:

✅ You might enter incorrect email and password
✅ Email server settings are incorrect
✅ You are not connected to the internet or a firewall is blocking the connection

Reasons- QuickBooks Email Server Issue

  • Internet connection poor
  • Enter wrong credentials
  • Misconfiguration QuickBooks email server setting
  • Improper internet explorer setting
  • QBDT program not updated to the latest release
  • May be QuickBooks does not have admin rights on Windows

Methods to Rectify QuickBooks Error “Could Not Connect to the Email Server”

However, there could be many solutions but below are some recommended solutions given.

1️⃣ Update the QuickBooks to the Latest Release

update qb

✅ Open your QuickBooks update it to the latest release.
✅ While updating select the correct product, if it is not selected visit the option “Change link” and then select “QuickBooks Product” option.
✅ Next, select the update button which downloads the update file.
✅ Finally, select Setup automatic updates that set the QuickBooks automatically download and latest install updates.

2️⃣ Reset Internet Explorer Settings to its Default

internet explorer setting

✅ First of all, open the Internet Explorer and, then press Alt +T which open the tools menu, or you can also open the gear icon
✅ Select Internet options now
✅ Go to Advanced tab >>> Restore Advanced Settings
✅ Finally, select ok and close the browser

3️⃣ Check the Settings in the Webmail Preferences

✅ Open the QuickBooks software and select option “Preference” available under the Edit menu.
✅ Now, on the left side select “Send forms option“.
✅ Select the email account under the option “My preferences” which is being used >>> select Edit option.
✅ Go to “edit email info screen” >>> “SMTP Server Details“, then click on “settings the server name and port” which is available in email provider settings.

Even, after following the above steps user can get some errors, in that case, you can perform the action according to the error message.

Error MessageSolution
Email server settings are not correctTry the steps mentioned in method 3
Entered the incorrect email address and passwordIn this scenario, the user required to login the email through the web browser and check if the email and password is working fine
You are not connected to  the internet or a firewall is blocking the connectionTry to open the Internet Explorer  and after that try to access the website

Other QuickBooks Issues Related to Email:

Hopefully above steps to resolve QuickBooks Error – Could not connect to the email server helped you. For any guidance, feel free to connect with the QuickBooks ProAdvisor. The team is available 24*7 to assists you in all the scenarios related to QuickBooks. All the team members are certified, experienced, and have deep knowledge to resolve the issues quickly. You can also email at info@askforaccounting.com and one of the QuickBooks dedicated experts contact you with the reply.


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