Error Using Outlook

Error Using Outlook 365 from Sage 50

If you are using Microsoft Outlook 365 with Sage 50 but getting an error when emailing documents. Find out the issue if you did not send or receive emails from Sage 50 or are having a while using Outlook 365.

While sending an important email from Outlook to their client, users might receive some issues with the wallet on their system that cause Outlook to turn red. The user may encounter an issue in their system while sending an essential email to their client via Outlook. They are unable to send the email due to this problem. During this error, an error message from Outlook 365 will show on the computer. When using Outlook 2016 on Windows, you’ll get an error with Sage 50.

Causes behind Can’t Access Outlook from Sage 50

There are a few different causes of the error using Outlook 365 from Sage 50. The most common cause is an issue with your email account.

  • Windows that have been damaged or corrupted.
  • Due to a faulty and incomplete email setting.
  • Run as an Administrator and Sage 50 as a User are incompatible.
  • If you’re using Sage 2016 or an earlier version of Sage with Outlook 2016.
  • The user may have multiple versions of Outlook installed.

Resolutions to Fix Sage 50 Error Using Outlook 365

If you are experiencing a Sage 50 Error Using Outlook 365, there may be a few things you can do to try and fix the issue. If you are experiencing an issue when using Outlook 365, there are several steps that you can take to fix the problem. Here are the resolutions to fix the Sage 50 Error Using Outlook 365.

Before you Start the Resolutions Following Things in Mind

Before you start the resolutions to fix Sage 50 Error Using Outlook 365, you need to keep the following things in mind.

  • Make sure you’re using a version of Microsoft Office that’s compatible.
  • Make sure you’ve installed all of the needed Sage 50cloud Accounts or Sage 50cloud Payroll updates.
  • Check your SMTP settings and webmail password if you’re not using Microsoft Outlook.
  • Your computer should be restarted.
  • Click Help, then About in your program.
  • Scroll down to the System Details column on the right and check the status of Microsoft Office.
  • If this returns n/a, attempt an Office Online Repair first.
  • If this doesn’t work, you’ll need to delete Office and then your Sage program, and reinstall both in the same sequence to get the software to connect.
  • Try a basic layout if you’re experiencing trouble with a customized layout.
  • If you’ve had success with a standard layout email, consider altering the standard layout and re-creating your adjustments.

Resolutions 1: Make sure you have the latest version of Outlook 365 installed

To make sure you have the latest version of Outlook 365 installed, follow these steps:

  • First, of all click on Windows.
  • Once on the windows, click on the start.
  • Then you must proceed to the control panel.
  • The next step is now to go to Windows Updates.
  • Once done you need to check for updates and also need to check Microsoft Update.
  • Finally, you need to check to Install the most recent Microsoft Office updates.

Resolution 2: Run as an administrator

To run as an administrator, you need to follow the steps:

  • First, you need to close Outlook and Sage 50.
  • On the desktop, right-click the Sage 50 icon.
  • After that, you need to select “Run as administrator” from the drop-down menu.
  • After you have done this, you need to upload a file for your business.
  • Finally, if everything goes OK, change the permissions on your working directory in Windows.
  • As an admin run Sage 50.

Resolution 3: Setting program access and system defaults

To set program access and system defaults, follow the steps mentioned below:

  • First, the user must log in as an administrator using their username and password.
  • After you have logged in, you need to select Window.
  • Once on Windows, you need to click on the Start option.
  • Then you must proceed to the control panel.
  • Now you need to go to the Default Programs from the menu bar.
  • After that, you need to set the default programs.
  • Then from the application list, select their preferred default email software.
  • After that, choose OK, then set program access and computer defaults.
  • Now set program access and the system defaults by clicking once more.
  • Once done, click on the client and then on the right-hand bottom arrow.
  • Finally, restart the email software application as well as Sage 50 after you have completed the process.

Resolution 4: Add Sage “ODriveSync.exe” to your firewall exception

To add Sage “ODriveSync.exe” to your firewall exception, follow these steps.

  • First to access the Windows Firewall, go to Control Panel/Windows Firewall.
  • Then click Allow a program or feature on the left menu. Using the Windows Firewall.
  • Once done, you need to change Settings in the top right-hand corner.
  • After that, click the following link below the list: Allow for another application to run.
  • Then you need to go to C:\Program files (x86) \ Sage 50 and open it (Your version of Sage 50).
  • Make sure to include Sage SA OdriveSync.exe.
  • After that, you need to ensure the boxes for “Domain” and “Home/Work” are checked.
  • To save your changes, click OK.
  • After that, you need to create a cloud backup if possible.
  • Finally, your error will be resolved if you are successful.
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Outlook is an email client from Microsoft that is used by millions of people around the world. If you are experiencing issues using your MS Outlook 365 account, there is a chance that you are experiencing a ‘Sage 50 Error.’ This error can occur when trying to access your email, calendar, and contacts.

Now that you have a complete guide on Sage 50 Error Using Outlook 365, you can easily resolve this error. However, if are stuck or have any queries you can reach out to the Sage 50 customer helpdesk for quick and easy assistance.

Frequently Asked Questions

How do you get the latest version of Outlook 365?

To get the latest version of Outlook 365, follow these steps:

● First, go to File.
● Then you need to go to Account (or Office Account if you opened Outlook).
● After that under Product Information, choose Update Options.
● Finally, click on the Update Now option.

Can you disable the MFA for the account in the Office 365 admin center to help resolve the Sage 50 Error Using Outlook 365?

In the Office 365 admin center, deactivate MFA for the account. Follow these steps to do this:

● First, go to the Office 365 interface and sign in with your Global Administrator account to access your Office 365 subscription.
● After that, you need to select Admin from the main portal page.
● Now go to the Users, then Active users from the navigation pane.
● Once done select More and then go to the Multi-factor authentication setup from the Active user’s window.
● After that check the box next to the user who is impacted.
● Finally, you need to select Disable from the quick steps menu.