QuickBooks POS not connecting to the server

QuickBooks Point of Sale Server Issue

Point of Sale is useful but it is not an easy application as it throws errors that are hard to understand not only for a beginner but for an expert as well. QuickBooks POS not connecting to the server is one such error where you being a client cannot do much about it.

QuickBooks Desktop Point of Sale is easy-to-use retail software that replaces your conventional cash register system and allows you to. This software can be integrated with several other software like Payroll, QuickBooks, and others. It is available in three versions i.e. Basic, Pro, and Multi-Store.

  • Track inventory,
  • Sales and customers,
  • Improves productivity and ensures proficiency with great speed and accuracy.

At times, the user faces some errors with the POS system that hinders the business process, one such error is the QuickBooks POS client not connecting to the server.

Reason QuickBooks POS Unable to Connect to The Server

QuickBooks POS not connecting to the server issue related to SSL, it’s one of the problems that is usually faced by QuickBooks clients. If your server or SSL is at fault then you may face issues connecting with the client workstation and thus you won’t be able to retrieve data from the second computer. The reason you face this issue is because of the multi-user mode error and you will see the following error message:

  • This problem usually happens repeatedly whenever the POS Server workstation gets rebooted.
  • The client workstation still has Point of Sale software running.
  • In such a situation the connection is lost between the client and server workstation.
  • A security certificate has expired.
  • Your server is not set for multi-user mode.
  • Windows Firewall or any other third-party application interfering with the connection.
  • Configuration is not properly carried out for Network sharing and folder permission.

How to Fix QuickBooks POS Not Connecting to The Server

Usually, rebooting the client system will fix the problem.  In case the problem persists and you face a QuickBooks POS not connecting to the server issue.

Step 1: Reboot the Server and Client Workstation

  • On the client, the workstation closes the POS application.
  • Then Reboot the server workstation.
  • Once the second computer is rebooted completely, reboot the client workstation.
  • Restart the POS application on the client workstation.
  • Check for the connection to the POS data file automatically on the server workstation.

Step 2: Download Security Certificate

For the users of QuickBooks Point of Sale merchant account services who encounter this error.

  • Exit the Point of Sale on all workstations
  • Download a replacement certificate
  • When you get a prompt -> Click Open -> Run
  • Choose Overwrite files without prompting
  • Click Unzip -> Click OK -> Click Close
  • Open Point of Sale again.

Step 3: Set up Server to Multi-user Mode

  • Open the QuickBooks Point of Sale application.
  • After that click on the File menu.
  • Click on Switch Company File to Multi-User Mode.
  • Now, Restart the QuickBooks POS.

Step 4: Read, Write, and Update QuickBooks POS through ODBC

Defining QuickBooks ODBC Driver is a highly potential tool that authorizes you to directly connect with the live data from QuickBooks Point of Sale.

  • This should be compatible with ODBC connectivity.
  • You can approach QuickBooks POS data as a database – it means you can read, write, and update QuickBooks Transactions, Inventory, Accounts, etc. via the standard ODBC Driver interface.

It’s very likely that even after following the steps above, you may face issues like QuickBooks POS not connecting to the server error. If such a thing continues to persist then your last resort will be to connect with a QuickBooks Point of Sale consultant. QuickBooks Experts on the other end of the phone will help you get things sorted in no time.

Frequently Asked Questions

What does the term server workstation indicate?

A server workstation is the first workstation where the QuickBooks Point of Sale is installed. Your company data is held in the server workstation.

What can you derive from the word Client Workstation?

A client workstation is a workstation that allows concurrent access to the software, and the customers can record their daily sales by using the software.

Can the hosting services responsible for QuickBooks POS Client not Connect to the Server? If yes then how to validate those services?

Turn off the Hosting on your all workstations 
● Go to the File menu >> Utilities 
● Click “Stop Hosting Multi-User Access”
● Hit “Yes” to make confirmation once you see “Host Multi-User Access” instead of “Stop Hosting Multi-User Access.

Can the QBPOS Connectivity Tool help me fix the QuickBooks POS Client Cannot Connect to Server issue?

Yes, QuickBooks POS client cannot connect to the server error is related to server connectivity. QuickBooks Desktop POS Connectivity tool helps you identify such issues. It also helps you to fix several other issues like third-party Firewall restrictions issues, issues that prevent POS from launching, network connectivity issues, and more.

Is the configuration of the Firewall troubleshooting the QuickBooks POS Client Cannot Connect to Server issue?

yes, A third-party Firewall is one of the reasons behind the occurrence of this error so you can try to resolve it by configuring the Firewall.

● Press the Windows + R keys >> Control Panel >> Windows Firewall >> Advanced Settings >> Inbound Rule >> New Rule >> Port >> Next >> Allow Connection >> Firewall Rule >> Finish.

What are the primary causes why QuickBooks POS Clients cannot connect to the remote server?

A third-party firewall is installed on the network, and the server connection is lost or might not be properly set up are a few primary causes. It can also happen when QuickBooks Database Server Manager (QBDSM) is unable to run on the server because of the bad condition of the server.