Troubleshoot QuickBooks Online Login Problems

The Intuit QuickBooks Online Login problems and errors are not so common and they can happen because of many reasons like browser settings not configured, problems from Intuit itself, session time out, and others. You have to identify whether the login problem happens because of the Browser or from Intuit itself. To identify this try to log in to your QuickBooks Online account in another browser. If you can log in then there is a problem related to your browser.

Here you are at the right place!

How to Login to QuickBooks Online

QuickBooks Online is an online, web-based application and to start using you will need to sign in.

• First, you have to go to the QuickBooks Online Login page.
• Then you have to enter your user ID.
• Then you have to enter your password.
• Click on Sign In.

Know the Reasons that Encounter the QuickBooks Online Login Problems or Sign-in Glitches?

5 top reasons that user faces QuickBooks Online login problems. These reasons are here so that you must know about them and identify a reason to apply the solution for resolving the cause. The reasons are:-

• Some issues are going on with Intuit itself so do check their website.
• The history or cache of the browser slows down the performance of the browser that you are using.
• If someone is already logged in to your account then you won’t be able to log in.
• The firewall or antivirus that is running on your computer causes issues by blocking access.
• If your previous login session was not signed out completely.

Troubleshoot the QuickBooks Online Login Problems- Can’t Log in

You shouldn’t be concerned if you receive one of these errors and are unable to sign in to QuickBooks Online. You can fix QuickBooks Online login problems with the help of our methods-

• No such page could be found.
• The message “404 Not Found”
• QBO is not accessible right now; try again later.

Solution 1: Verify the settings on your browser

For QuickBooks Online to load, certain browser settings are required. Here is how to configure them-

• Check QuickBooks Online compatibility with your browser.
• Some of the browser settings required by QuickBooks Online to load its sites include JavaScript and pop-up windows. Ensure that they are on.
• Open QuickBooks Online and log in.

Solution 2: Delete the cookies and cache them in your browser

• Your browser’s cache and cookies are used by QuickBooks Online to speed up performance. 
• They can, however, prevent online pages from loading. 
• Sign in to QuickBooks Online after deleting your cookies and cache.

Solution 3: Login to QuickBooks Online

Try just logging in to QuickBooks Online. Here is another method of logging in if you are unable to view the website-:)

• Visit the QuickBooks website.
• Choose QuickBooks Online after hovering over Sign In.
• Open QuickBooks Online and log in.

Solution 4: Add QuickBooks to the list of trusted sites

The functionality of QuickBooks Online may be limited by your device’s security. When you add QuickBooks Online to your browser’s list of trusted sites, you can make an exception for it.

• Learn how to add reliable websites to your browser.
• Add these links to the trusted sites list in your browser.
  • https://qbo.intuit.com
  • https://quickbooks.intuit.com/
• Launch your browser again.
• Open QuickBooks Online and log in.

Solution-5: Restart your internet modem and Computer

Sometimes all you require is a new beginning. Restart your device briefly to clear the present state and any problems that are running in the background-:

• Your computer and internet modem should be turned off. Unplug any wireless routers or servers you are using.
• Then, turn on your modem after waiting for 30 seconds.
• Connect your router or server after an additional 30 seconds.
• Launch QuickBooks Online after turning on your Computer.

Solution-6: Delete all domain names in your system (DNS)

You might try clearing your DNS if the methods listed above don’t work to solve your problem.

Important: Although not an Intuit product, these procedures have an impact on your operating system. To get assistance with these processes, speak with your internet service provider or an IT expert.

Windows

• Close your browser on Windows.
• After pressing the Windows key, type “cmd” in the search box.
• Run as administrator can be chosen by right-clicking the Command Line.
• Press enter /flushdns, followed by pressing Enter.
• Hit Enter after typing “subnet mask /registerdns“.
• The Command Prompt window should be closed.
• Open QuickBooks Online and log in.

MAC

• Close the browser.
• Go to the Go menu and choose Utilities.
• Click the Terminal twice.
• Press Enter after typing “dscacheutil -flushcache“.
• Press Enter after typing “sudo killall -HUP mDNSResponder”.
• Put the Terminal window to rest.
• Open QuickBooks Online and log in.

Troubleshoot QuickBooks Online Login Issues with Google Chrome Browser

Many QuickBooks Online login problems issue can happen but the reasons may vary from user to user. Not all users face the same issues and problems. So here are the problems that you can face while logging in to your account using the browser. You have to fix it so that all the solutions are also mentioned with the problems below.

There are many login issues that users face while logging in to their QuickBooks Online account. To fix the issues you must know the reason for the error you get so that you can apply the solution to fix it. The solutions are as follows:

A. Solutions to Troubleshoot the Google Chrome Issues with QuickBooks Online

• Login to your QuickBooks account using any other Browse

If you are facing log-in issues in your browser then first try to do the same in another browser to check the problem that it is in the browser or your QuickBooks account. The Chrome settings are not set properly which causes you many issues. So, try to set the settings properly till then try to log in to a different browser.

• Open the Incognito or Private window in Google Chrome

For QuickBooks Online login issues in Google Chrome, you have to try to log your account in the private or incognito window. When you use the private window mode then your history won’t be recorded and it won’t show in the history of the browser. To do this there are a few steps that you have to follow:-

• Open the Google Chrome browser
• Then press the keys Ctrl + Shift + N together
• It opens up the incognito window in your Chrome browser
  OR
• You can also go to the 3 dots on the top right side of your Chrome browser
• From the options, click on the New Incognito Window
• Then the private window opens up now you can log in to your QuickBooks Online account to check whether it’s logging in or not.

• Add another additional user to your Chrome Browser

You can also add a new user to your Google Chrome and after that try to log in to your QuickBooks Online account. Here are the steps to create the new user are as follows:-

• Launch the Google Chrome browser
• Click on the 3 dots that are at the top right side
• Now from further shown options, you have to click on the user’s option
• Click on the Add New User option
• You have to select an icon and then mention the name of the user
• For creating the desktop shortcut skip it
• Then click on the Create option to create the new user
• After creating a new user you can see it on the top left side of the Chrome window
• Switch to the new user easily and then try to log in to your QuickBooks Online account.

• Clear all the cache and the History of your browser

This is the most common solution that resolves many other problems. Clearing the cache or history is important to be done regularly. So it won’t cause you the slow performance anymore. The steps for clearing the cache and history of your browser are as follows:-

• In your Google Chrome, click on the Customize and Control Google Chrome symbol
• Then click on the Settings option
• In the settings, click on the History Tab
• Look for the option Clear Browsing Data and click on it to clear all the history of the browser
• A window with many options opens up from which you have to tick mark all the options like clear cookies, flies, cached images, passwords, and more
• Click on the button Clear browsing data and you are done.

• Check and verify the Google SSO (Single Sign-On)

In the latest update of QuickBooks and Google in the year 2020, now the QuickBooks users who are using to log in their account on the iPad or iPhone users are no longer to log in using the Google account. Still, if you are using this way to log in then don’t do this.

Now, you can enter the credentials of your account. Make sure to enter the correct user id and password to log in to your account and start working.

B. Another solution Steps to Fix QuickBooks Online Login Problems

There are some other solutions that you can do if the above solution won’t work for you. These solutions surely help you resolve the issue. Follow this solution to fix your login issues:

• Check the SSL settings of the Mozilla Firefox or Internet Explorer

1 For Mozilla Firefox

• Open the Mozilla Firefox browser on your personal computer
• Then click on the Address bar and type Config then click on the Enter button
• In the search bar type TLS and press Enter button
• Double-click on the name tls.version.min that is shown on your screen
• After that, according to the TLS or SSL type the value of the integer to enable it
• Click on the OK button
• Close the browser and then again open it
• Now sign in to your QuickBooks Online account.

2 For Internet Explorer

• Open the Run window in your system
• Then in the text field of the Run window, type inetcpl.cpl and press the Enter button from the keyboard
• You get a window that opens up named Internet properties
• In this window, click on the Advanced Tab
• Go to the drop-down list of settings and look for SSL 2.0 and SSL 3.0
• Check mark on both the SSL 2.0 and 3.0 and then click on the OK button
• After these settings, close and reopen the browser
• Open QuickBooks Online in the browser and try to log in.

• Check, verify, and change the additional settings of privacy

• Check and verify that the privacy settings are set to low or medium
• Allow the www QBO Intuit login access
• Also, allow access to cookies
  • Close the browser after all settings, and again open the browser to QBO login.
    For checking the Internet Explorer Security Settings
    a. Open the Run window
    i. Press Windows and Hold + R keys together to open the Run window
    b. Then type the inetcpl.cpl and click on the OK button or press Enter button to continue
    c. Click on the Advanced tab and go to the Security settings by scrolling down
    d. In this, you see the checkbox of Do Not Save encrypted pages so make sure to remove the check mark if it is checked.

QuickBooks Online Login Error 504 ‘Gateway Time-Out’

The Gateway Time-Out error encounters because the server is taking too much time for website loading so when it takes this much time it shows a time-out for the session you are trying. There are some solutions that you can try on your own to fix the QuickBooks Online login error 504 ‘Gateway Time-Out’.

These Solutions to Fix QuickBooks Online Login Error 504

• Restart all your devices on the network that you have like the router or modem
• Verify whether the DNS server is correct or not. The internet service provider configured it correct
• You also try again loading the page as it can be a temporary error. Try to refresh your web page
• Set the proxy settings to the default if it is not.

Error “Oops something went wrong” appears when you sign in to QuickBooks Online

When you log in to your QuickBooks Online account then suddenly you get an error that says “Oops Something went wrong”. It happens when everything is correct even if the credentials are also correct. Then don’t worry here is the solution that you have to follow to fix the QuickBooks online login problems.

The reason behind this error is if you have any kind of extension for securing data in your browser that interrupts the working of QuickBooks Online.

Here are the steps that you have to follow to fix the Error “Oops something went wrong”

• In your Google Chrome web browser, go to the top right side and click on the 3 dots
• Click on the option More Tools
• Then from forwarding options select the Extensions
• In the search bar, write the tool name you are using as an extension for data security
• Now, disable this extension from Chrome
• After all, this, try to log in to your QuickBooks Online.

QuickBooks Online Get a Spinning circle on the screen when you click to log in

When you log in to your QuickBooks Online account then it won’t log in and continue loading the page. With this loading page, you won’t be able to do anything else in the same window and it also won’t load fully. Instead of seeing it loading or seeing the spinning circle on the screen try these solutions to fix the Spinning circle on the screen.

Solution 1: Open the Private or Incognito Window

Do try to open your QuickBooks account in the incognito or private window. If it is working properly then remove the cache of your browser and try it to open in the normal window of the browser.

Shortcuts of different browsers to open the Private or Incognito window are:-

• Internet Explorer- Ctrl + Shift + P
• Google Chrome- Ctrl + Shift + N
• Safari- Command + Shift + N
• Mozilla Firefox- Ctrl + Shift + P
• Microsoft Edge- Ctrl + shift + N

Solution 2: Restart the System and Check the Settings of the Privacy

• Refresh the background processes that are running in your system by restarting your computer
• After this, if you still facing issues, then check the privacy settings of the browser
  • Fix the setting by setting it to low or medium and provide access to the URL of Intuit
  • When the settings are done, close and again open the browser and open the QuickBooks account
• After doing the above 2 steps then you have to log out of the account and again log in to QuickBooks on your personal computer.

Many of the login issues are mentioned above with the solutions to fix them; so that you come to know how to get them resolved. In short, you have to check your browser’s settings, clear the cache, check no one is using your account, try to open it in a private Windows, or stop the antivirus or firewall applications. Still, facing QuickBooks Online login problems and issues or are not able to resolve them, then connect with the QuickBooks error consultant team. The team is trained to fix the glitches of the QuickBooks account by providing you the best assistance.

Frequently Asked Questions