QuickBooks Point of Sale is unable to open

QuickBooks Desktop Point of Sale is Unable to Open

Sometimes, when users try to open the QuickBooks Point of Sale application on their workstation, they might get an error instead that says QuickBooks Point of Sale is unable to open or connect to QuickBooks. Several things could cause this error, but fixing it is not a difficult task and is rather a very straightforward process that any user can do to resolve the issue themselves.

The following errors occur when QuickBooks Desktop Point of Sale tries to connect to QuickBooks Desktop during an end-of-day report or financial exchange.

Reasons Why QuickBooks Point Of Sale Might Not Open

QuickBooks Point of Sale is an application that is not known to have many flaws in it. But sometimes an application might have some runtime issues that could be so edge-case that the developers might miss it. This is one of those issues. Some of the things that can prevent this QuickBooks Point of Sale is unable to open issue from occurring are listed below.

  • The workstation on which the user is trying to run the QuickBooks Point of Sale application might not meet the minimum system requirements. 
  • It is possible that the QuickBooks Point of Sale Database Manager might not be running.
  • It is also possible that the Microsoft .NET framework might be damaged or it is also possible that it might have gone through an improper installation. 

These issues can be caused by both human error and some internal glitches that the workstation faces while the application tries to run itself. It is not advised that the user jumps straight away to the troubleshooting process, and there are a few things that the user must do before they proceed with the troubleshooting process since the issue can be potentially fixed by doing the following things:

  • The simplest thing that sometimes fixes a lot of issues that users working with QuickBooks Point of Sale face is restarting their workstation.
  • The second thing that the user needs to ensure is that they need to make sure that the QuickBooks Point of Sale Database Manager XXXX (where ‘XX’ denotes the highest version number that the user is seeing) application is up and running on their workstation. To run the application on their workstation, the user can:
    • Go to the Start menu, then type ‘services.msc’ and then press the Enter key on their keyboard.
    • The workstation will open the Services window and then right-click on the ‘QuickBooks Point of Sale Database Manager vXX’ title, and just needs to press ‘Start’.
    • If the ‘Start’ button appears to be unable to the user, then, in that case, they can simply select the ‘Restart’ option. 
  • There are various requirements that the workstation must meet if the user wishes to run the QuickBooks Desktop Point of Sale application.

Steps to Fix the QuickBooks Point of Sale is Unable to Open Issue

There are multiple fixes for this QuickBooks Point of Sale is unable to open issue, and the user can follow any one of the solutions that have been explained in detail to be able to fix the issue.

Solution 1: Trying a new Windows user

  • First, click on the Windows Start button, and then type ‘User Account’, and then press the Enter key.
  • Press the ‘Manage User Accounts, and click on the ‘Manage Another Account’ option.
  • To create a new account, the user must click on the ‘Create a new account option. For the user type, the user must choose ‘Administrator’.
  • Log off Windows and then sign in using the credentials of the newly created user. The user must now try to open Point of Sale once again. If the issue still prevails, the user must edit their UAC settings.

Solution 2: Closing and Restarting QBPOSShell and Troubleshooting Compatibility

  • Open the Task Manager (press Ctrl + Alt + Del).
  • Go to the ‘Processes’ tab, and then click on the column title ‘Image Name’ to sort it.
  • Then the user must right-click on the ‘QBPOSShell.exe’ application, and hit ‘End Process.
  • If the user sees more than one QBPOSShell, then they must troubleshoot compatibility with Windows. To troubleshoot compatibility:
    • Right-click on the Point of Sale icon on their desktop and click on the ‘Troubleshoot compatibility option’.
    • Select ‘Try recommended settings and then they must follow the onscreen instructions.
    • Restart their computer and open Point of Sale.
  • Now the user can close the Task Manager and reopen the Point of Sale application.

Solution 3: Uninstalling and reinstalling the .NET framework and QuickBooks Point of Sale

  • First, the user must uninstall Point of Sale. The steps to uninstall Point of Sale have been explained at the end of this article.
  • Then, the user must uninstall the .NET Framework 4.0 and 4.5. To do so:
    • On the Programs & Features window, the user must select the Microsoft .NET Framework 4.0 (or 4.5) option. 
    • Then the user can press on ‘Uninstall’, and then they can click ‘Next’.
    • Now the user must only follow the onscreen instructions to uninstall the application.
  • After that, the user needs to reinstall the .NET Framework 4.0 and 4.5. To do so:
    • The user must first download .NET Framework 4.5 from Microsoft’s website.
    • The user must save the file to their desktop, and then they must double-click the file and follow the instructions on the screen to install it.
    • After the installation, the user needs to reboot their workstation.
  • The last step that is left for the user to do is to reinstall Point of Sale.

Solution 4: Ensuring all Point of Sale updates are installed

To do so, the user only needs to visit the Product Updates Page, select Point of Sale as the product of interest, and then they must follow the onscreen instructions to perform a manual update QuickBooks POS installation of their application. After the process is done, the user needs to restart their workstation.

For any help and support regarding this QuickBooks Point of Sale is unable to open or failed to connect to QuickBooks you can contact the QuickBooks Point of Sale support representative via the call or live chat option.

Phone

+1-347-967-4078