Unexpected Error in QuickBooks

QuickBooks Desktop Unexpected Error

Business owners dealing with retail, restaurants, or bars need to employ the latest updated QuickBooks POS so that it is compatible with the current technology. QuickBooks POS unexpected error indicates the error message that the user confronts while accessing the POS software. Some of the common unexpected error messages that the user encounters are as follows.

How to Resolve the Unexpected Error When Opening QuickBooks Point of Sale

There are four major solutions recommended by Intuit to resolve QuickBooks POS unexpected errors. Attempt the solutions in the proper sequence for a successful resolution. Before starting the error-fixing solutions, you need to check that your computer meets the system requirements to run Point of Sale software. The solutions are below mentioned.


The QuickBooks POS unexpected error occurs due to technical faults in the software. There are some reasons summed by the QuickBooks experts listed below…

  • Mismatch of the System requirements.
  • Problems in QuickBooks Point of Sale Database Manager and improper functional issues.
  • Poor installation or Corruption of the Microsoft.NET framework has occurred.
  • The system resources of the desktop might be running low.

Solution 1: Ensure that all the Recent Point of Sale updates are installed on your computer

Before the completion of the update of POS and resolution of the issue, you have to rename the entitlement client folder.

  • Go to the product updates page.
  • Select Point of Sale is selected as your product.
  • Follow the instructions to install a Manual update.
  • Reboot the system later.

Solution 2: Check all the System Requirements Properly Match to Run the POS

  • Verify the least RAM requirements for your POS version.
  • For verifying the RAM of your computer:
    • Click the Windows Start button.
    • Click on Computer.
    • Choose Properties.
    • Check the Installed memory (RAM).

In case your system comprises insufficient RAM, check with a computer professional expert regarding adding memory. In case the RAM in your computer is sufficient then follow the next solution.

Solution 3: Run the Microsoft Component Clean-up Tool

Its smart repair tool identifies the problems with Microsoft features Point of Sale. It automatically detects the errors and resolves them with the following Microsoft components.

  • .NET Framework
  • Visual C++

Solution 4: Attempt a New Windows user

  • Go to Windows Start-> Enter User Accounts in the search field -> Enter.
  • Click Manage user accounts -> Choose to Manage another account.
  • Choose to create a new account and give it the name of Test.
  • Select Administrator for user type.
  • Log off Windows -> sign in as the new user you created and access Point of Sale again.

Solution 5: Close and Restart QBPOSShell and Troubleshoot compatibility

  • Close Point of Sale software.
  • Click Start Task Manager if required.
  • Then click the Processes tab -> Click the Image Name column title to sort it alphabetically.
  • Click QBPOSShell.exe -> Click End Process.
  • In case you see more than one QBPOSShell, follow the steps below to troubleshoot compatibility with Windows.
  • Close Task Manager.
  • Open Point of Sale application.

Solution 6: Uninstall and Reinstall .NET Framework

  • Then, the user must uninstall the .NET Framework 4.0 and 4.5. To do so.
    • On the Programs & Features window, the user must select the Microsoft .NET Framework 4.0 (or 4.5) option. 
    • Then the user can press on ‘Uninstall’, and then they can click ‘Next’.
    • Now the user must only follow the onscreen instructions to uninstall the application.
  • After that, the user needs to reinstall the .NET Framework 4.0 and 4.5. To do so.
    • The user must first download .NET Framework 4.5 from Microsoft’s website.
    • The user must save the file to their desktop, and then they must double-click the file and follow the instructions on the screen to install it.
    • After the installation, the user needs to reboot their workstation.

Fixing the Unexpected Errors During Bank Feeds Refresh in QuickBooks Desktop

If you are the one who is getting the unexpected error in QuickBooks Desktop when you are refreshing a bank feeds account. In case you are facing this issue then this section is for you.

We’re having trouble connecting to [your bank name] because of something. Once more in a few hours. (7500)

Due to a problem with the Intuit Account’s permissions, some customers have encountered this error.  You must log in as the principal admin for the Intuit Account linked to the company file to get bank feeds.

Step 1: Find the Primary admin in the Product Information window

  • You have to open your QuickBooks company.
  • To open the window containing the product information, press Ctrl + 1 or F2.
  • Look under the Intuit Account Information section for the Primary Admin email address.

Step 2: Make sure the user ID is signed in

Make sure the right user ID appears in your company file before connecting your account to Bank Feeds once more.

  • Select My Company after going to Company.
  • Verify that the user ID in the upper right corner is the correct one.

The user ID must match the one linked to the email in Step 1’s first step. The principal admin of this account must download bank feeds if they aren’t your login credentials. As an alternative, you can Sign Out and then Sign In once more with the proper user ID.

The primary admin role in QuickBooks Desktop can also be transferred.

Troubleshooting Guide to Decode QuickBooks Unexpected Error Result Codes from the Server End

When exporting data from QuickBooks Online to Desktop, find out how to resolve the unexpected result code from the server issue message. Did the following problem message appear when you attempted to export data from QuickBooks Online to Desktop? If so, then you will be helped in resolving the problem.

QuickBooks unexpected Server error message when exporting QuickBooks Online data to QuickBooks Desktop

Why am I seeing this error?

This error message appears as a result of:

  • The QuickBooks Online server was requested for a previous file.
  • When you started the export process, a file (.qbxml) was created, which you may see by selecting Download. (Note: The QBXML file is retained on our systems for approximately 30 days.)
  • The file was downloaded after its expiration date.

Fix the QuickBooks Unexpected Issue from the server

The problem can be resolved by:

  • Contacting QuickBooks Online to request a fresh QBXML file.
  • Simply repeat the export process.
  • Ensure that you choose Start Over rather than Continue to Download.
  • This enables the request for a new file.

You can connect with the team through toll-free phone numbers, email, and live chat. Or else you can choose other reliable QuickBooks Consulting Companies like Askforaccounting.com that offer an instant resolution of the error through the experienced QuickBooks error support team.

Frequently Asked Questions

What to do with an Unexpected error when saving or creating invoices in the QuickBooks Online mobile app?

You’ll want to refresh data or update or reinstall the app.
For Android Users:-
● Go to more Options ⋮, Settings
● After that select Refresh Data, and then click Yes.
For iOS Users:-
● Go to the Main Menu ☰, Help & Feedback
● Then click Refresh Data after that select Refresh.

If the issue is not resolved try to open QuickBooks in a private browser.

What’s to do when getting an unexpected error on the bank categorized tab using QB Online?

● Try to reconnect CC bank and reload all transactions.
● Cleared browser history and cache.

An unexpected error has occurred in QuickBooks Desktop Pro 2021. What’s Next…

you are using an older version of QuickBooks Desktop 2021, and need to update QuickBooks to the latest release.

What next if getting an unexpected query processing error?

If connected to Wifi, change to cellular data or if connected to cellular data, change to Wifi.
For Android: From More Options >> Settings >> Refresh Data, and then tap Yes.
IOS: From the main Menu, >> Help & Feedback, Refresh Data, and then select Refresh.